Sup, Patient Escort- FT- Day - Hackensack, United States - Hackensack Meridian Health

Description

Overview

Our team members are the heart of what makes us better. At Hackensack Meridian Health we help our patients live better, healthier lives - and we help one another tosucceed. With a culture rooted in connection and collaboration, our employees are team members. Here, competitive benefits are just the beginning. It's also about howwe support one another and how we show up for our community. Together, we keepgetting better - advancing our mission to transform healthcare and serve as a leader of positive change.

Come join our Amazing team here at Hackensack Meridian Health We offer EXCELLENT benefits, Scheduling Flexibility, Tuition Reimbursement, Employee Discounts and much more

The Sup, Patient Escort is responsible for handling the daily supervision of the internal Patient Transport Services Department, which is operational 24 hrs/day 7 days/wk.

Responsibilities

• Makes rounds to interact with internal customers and to assure satisfaction with the services provided.
• Develops and implements improvements regarding interactions with patients and internal customers and to assure compliance with regulatory standards.
• Evaluates the effectiveness of the schedule and transportation system and coordinates continuous quality improvement regarding escort services.
• Reviews, revises, and/or develops department specific policies and procedures.
• Interviews and hires candidates according to hospital policy.
• Plans and organizes work schedules.
• Conducts performance evaluations and oversees the grievance procedures.
• Coordinates stat requests to various Medical Center departments.
• Monitors patient satisfaction data and implements improved practices where possible to improve levels of satisfaction.
• Meets with family members to address questions and concerns regarding the patient transportation process.
• Performs dispatch functions and escort functions as necessary.
• Conducts audit reviews of automated transport statistics.
• Maintains equipment in good working condition, including cycle cleaning and recommendations for replacement.
• Prepares statistical analysis regarding productivity.
• Identifies the needs of the patient population served and modifies and delivers care that is specific to those needs (i.e., age, culture, language, hearing and/or visually impaired, etc.). This process includes communicating with the patient, parent, and/or primary caregiver(s) at their Level (developmental/age, educational, literacy, etc.)
• Adheres to the standards identified in the Medical Center's Managerial Competencies and Standards of Behavior.

Qualifications

• High School diploma, general equivalency diploma (GED), and/or GED equivalent programs.
• 5-7 years experience in the customer service fields and knowledge of training in transportation, and logistics.
• 3-5 years management or supervisory experience.

Education, Knowledge, Skills and Abilities Preferred:

• Bachelor's degree.
• Experience in a health care environment.

Our Network

Hackensack Meridian Health (HMH) is a Mandatory Influenza Vaccination Facility

As a courtesy to assist you in your job search, we would like to send your resume to other areas of our Hackensack Meridian Health network who may have current openings that fit your skills and experience.