Business Office Manager - Cincinnati - Wallick Communities

Description

Business Office Manager

Location: The Ashford of Mt. Washington
Job Type: Full Time

Make a Difference—And Own Your Future

At Wallick Senior Living, our team understands that senior living is not just a job, but a calling. We take pride in caring for and empowering our residents as they choose to enjoy their golden years with us. With 1,000+ employees and a mission to open doors to homes, opportunity, and hope, we take pride in fostering a supportive and collaborative work environment where every employee-owner plays a vital role.

A Career with Wallick Senior Living Means…

• A Unique Approach to Senior Living : Our associate's power Wallick's approach to senior living that goes beyond care to ensure our residents live their best lives through meaningful activities, delicious meals and round-the-clock support.
• Pay-on-Demand: access your money as you earn it.
• Exceptional Benefit Package: Health, dental, vision insurance effective within 2 weeks of starting your new job. Other benefits like gym membership reimbursement, paid parental leave, 401K, and more
• Work-Life Balance: Paid time off, including paid parental leave.
• Supportive Culture and Rewarding Work: A team-oriented environment where associates make a meaningful impact by helping individuals maintain independence and quality of life.
• Resident Stories That Stay with You : From Maurine, who found an "instant family" to Evelyn, who recently celebrated her 105th birthday with us, our residents enjoy a sense of community that is created by you
• Career Growth: Tuition reimbursement, training, professional development, and advancement opportunities within a company that invests in its people.
• Employee Owned, Resident Focused : As a 100% employee-owned company, your daily work (supporting our residents) also contributes to your financial future by sharing in our profitability.

What You'll Do

Resident Responsibilities:

• Manage the full resident lifecycle from an administrative standpoint, including completion of resident agreements, coordination of move-in/move-out processes, and maintenance of filing systems.
• Process Community billing and send monthly statements to Resident/POA and oversee all aspects of the community's billing process, including generating and sending monthly statements, processing payments, and managing collections for all payors.
• F ollow up on late or incorrect payments from all payors.
• Maintain and update accurate resident financial records and data to support internal processes and external billing requirements, including Medicaid claims.
• Serve as the primary liaison for residents and families on administrative and billing-related inquiries, ensuring clear, timely, and compassionate communication.

Community Responsibilities :

• Supervise the front office team, ensuring smooth daily operations, consistent coverage, and a professional, welcoming environment.
• Supervise the day-to-day front office functions and staff to include team leadership, including creating staffing schedules, payroll timekeeping approvals, engagement, development, and performance coaching and reviews.
• Support receptionist team development through ongoing feedback, performance evaluations, and identifying opportunities for growth and training.
• Process Accounts Payable, working with other departments to ensure timely and accurate coding and submission.
• Collaborate with the Executive Director and Finance / Regional Business Office Manager on business office operations, and escalate significant issues as needed.
• Complete monthly staffing schedules and enter Dayforce for direct reports
• Maintaining and ordering office supplies for campus

Corporate Responsibilities :

• Maintain documents/data to assist Corporate Accounting in processing Medicaid claims/billing.
• Ensure compliance with company policies and applicable federal, state, and local regulations within all business office procedures.
• Process monthly Long-Term Care insurance claims for residents/families
• Ensure all monthly bank deposits for Medicaid payments and resident payments are processed across various platforms timely and in adherence with company policies.
• Complete Resident Agreements and maintain Resident/Front Office filing systems.
• Perform other related duties as assigned
• Build positive relationships with residents and families while balancing customer service and financial stewardship.

What We're Looking For

• Associates degree or higher in business or finance, or equivalent experience
• Minimum of 2 years in a business office role within senior living or skilled nursing required. Proven experience in accounts receivable, collections, and Medicaid billing preferred.
• Familiarity with HIPAA and resident privacy compliance in financial recordkeeping.
• Ability to read, analyze and interpret financial reports, while understanding common accounting procedures (debits/credits) including understanding of ledgers and basic accounting skills.
• Technically savvy with Microsoft Office suite, workplace collaboration tools such as Excel and MS Teams, other financial and accounting systems , and experience with Yardi highly desirable.
• Effective written and verbal communication with residents, families, and business partners.
• Customer service oriented and ability to resolve customer concerns.
• Ability to make complex decisions with high judgement in partnership with the Executive Director and Regional Business Office Manager . Business acumen and the foresight to see potential issues down the road.
• Strong organizational and multi-tasking skills with the ability to manage competing priorities
• Great time management and initiative to meet deadlines and produce accurate work.
• Effectively collaborate with sales and nursing for move-ins/outs and care level changes, all to ensure the best resident experience.

Wallick's Mission & Values

At Wallick Communities, we believe in opening doors to homes, opportunity, and hope for our residents, associates, and community. Our core values guide everything we do:

• Care – We show compassion and respect for everyone.
• Character – We do the right thing, even when no one is looking.
• Collaboration – We work together to achieve more.

At Wallick, we celebrate Diversity, Equity, Inclusion + Belonging (DEI+B) in our workplace and communities, creating an environment where associates feel welcome, respected, and empowered to bring their authentic selves to the great work they do every day.

For nearly 60 years, it has been at the core of our organization's culture that all Wallick associates come to a safe and inclusive place to work. Wallick does not discriminate based on race, color, religion, sex (including pregnancy, gender identity, and sexual orientation), parental status, national origin, age, disability, genetic information (including family medical history), political affiliation, military service, or other non-merit-based factors.

Join Us and Become an Employee-Owner

If you're ready to make a difference in people's lives while securing your financial future, apply today

*Employment is contingent upon passing a pre-employment background check and drug screen.