Client Services Coordinator - King of Prussia
8 hours ago
Job description
Location:
King of Prussia (KOP), PA
Work Model:
Hybrid (4 days onsite, 1 day remote)
Schedule
Training:
Monday–Friday, 9:00 AM – 6:00 PM (5 days onsite)
Post‑Training:
Monday–Friday, 11:00 AM – 8:00 PM
About The Company
Our client is a financial technology company powering the new savings economy . Their platform redefines how people save for life's most critical needs—retirement, education, healthcare, emergencies, and disability savings.
They offer a broad range of products, including workplace retirement plans, employer‑sponsored student loan repayment benefits, and various savings accounts.
Their technology supports a diverse group of partners and users, including financial advisors, employers, third‑party administrators, financial institutions, payroll providers, government agencies, and individual savers.
Job Summary
The Client Services Coordinator will work in a fast‑paced call center environment, serving as a key point of contact for plan sponsors and advisors.
This role focuses on delivering high‑quality client support by answering inbound calls and emails, resolving issues using company policies and systems, and collaborating cross‑functionally to ensure timely and effective resolutions.
Complex issues are escalated to management, Legal, or Compliance teams as needed.Key Responsibilities
Support a book of business consisting of advisors and plan sponsors to ensure servicing needs are met
Assist with plan administration issues while managing client expectations around process and timing
Respond to incoming client calls and emails, resolving issues at the point of first contact whenever possible
Identify, create, and resolve system tickets, providing appropriate follow‑up and documentation
Collaborate with internal teams to resolve client satisfaction issues
Participate in scheduled client conference calls to provide plan status updates and remediation progress
Share data‑driven insights with product teams to help improve the platform and product roadmap
Conduct timely and thorough follow‑ups to ensure a high level of service
Document all client interactions and account updates within internal systems
Support complaint handling, troubleshooting, and solution delivery, escalating to Legal and Compliance when necessary
Qualifications & Skills
Strong customer service and administrative skills
Ability to problem‑solve and think critically in a fast‑paced environment
High attention to detail and strong organizational skills
Call center experience preferred
Financial services or fintech experience preferred
Bilingual Spanish preferred
Work Environment
Corporate office setting
Monday–Friday schedule
Hybrid model: 4 days onsite in King of Prussia, PA; 1 day remote
Job Type & Location
This is a Contract to Hire position based out of King of Prussia, PA.
Pay And Benefits
The pay range for this position is $ $25.00/hr.
Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms.
If eligible, the benefits available for this temporary role may include the following:
Medical, dental & vision
Critical Illness, Accident, and Hospital
401(k) Retirement Plan – Pre-tax and Roth post-tax contributions available
Life Insurance (Voluntary Life & AD&D for the employee and dependents)
Short and long-term disability
Health Spending Account (HSA)
Transportation benefits
Employee Assistance Program
Time Off/Leave (PTO, Vacation or Sick Leave) Workplace Type This is a hybrid position in King of Prussia,PA. Application Deadline This position is anticipated to close on Mar 6, 2026.
h4>About TEKsystems:
We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity.
We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia.
As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change.
That's the power of true partnership. TEKsystems is an Allegis Group company.
The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.
We're a leading provider of business and technology services. We accelerate business transformation for our customers. Our expertise in strategy, design, execution and operations unlocks business value through a range of solutions.
We're a team of 80,000 strong, working with over 6,000 customers, including 80% of the Fortune 500 across North America, Europe and Asia, who partner with us for our scale, full-stack capabilities and speed.
We're strategic thinkers, hands-on collaborators, helping customers capitalize on change and master the momentum of technology. We're building tomorrow by delivering business outcomes and making positive impacts in our global communities. TEKsystems and TEKsystems Global Services are Allegis Group companies. Learn more at
The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.
Similar jobs
As Technical Services Coordinator, you will play a critical role in ensuring the maintenance of biopharmaceutical GMP equipment and laboratory assets that support Clinical Supply operations within a manufacturing pilot plant and development laboratories. · ...
1 month ago
To provide excellent coordination of all scheduled and emergency service calls. Responsible for delivering positive, polished and professional interaction with customers... · ...
1 week ago
As a Service Coordinator you will be a part of a collaborative team that prioritizes customer satisfaction and operational excellence. Your expertise will support us in meeting our Key Performance Indicators (KPIs) while providing input towards the continuous improvement of our p ...
2 weeks ago
We're seeking a Service Coordinator to manage daily service operations and customer communication in our office staff.This role serves as the main point of contact for customers and field technicians, · coordinating service schedules, · handling emergency calls, · and ensuring ac ...
1 week ago
The Service Specialist works as a senior member of a service support team developing relationships with customers processing orders and communicating work order status etc. as efficiently as possible while providing the highest level of customer service. · Instruct senior field t ...
1 month ago
We are seeking a Patient Service Coordinator to join our team at IVIRMA North America. The successful candidate will be responsible for greeting patients, activating patient files and providing support to patients and medical staff. · The ideal candidate will have 1+ years of exp ...
1 month ago
The Medical Services Coordinator is responsible for serving as a point of contact to coordinate medical care, providing support to patients and psychiatric clinicians, ensuring quality customer service to in- person and remote patients and clinicians. · ...
3 weeks ago
+The Service Specialist works as a senior member of a service support team to develop relationships with customers and process orders. · +- Instruct senior field technicians on daily assignments- Communicate and set labor priorities with RD&S Service Manager- Attend and lead week ...
1 month ago
This role is the first point of contact to ensure a high level customer experience and issue resolution. · ...
1 month ago
The Client Service Coordinator drives the flow of clients and pets through the hospital. They maximize productivity by ensuring good communication with associates and clients while coordinating care in a friendly environment. · Actively recruit new clients by promoting hospital s ...
1 month ago
· This position will work in a call center environment, working directly with our plan sponsors by answering incoming emails and calls, utilizing company policies to solve client issues, and escalating challenges to the managerial team when necessary. Individual will also work c ...
8 hours ago
This role is the first point of contact to ensure a high level customer experience and issue resolution. · ...
1 month ago
· This position will work in a call center environment, working directly with our plan sponsors by answering incoming emails and calls, utilizing company policies to solve client issues, and escalating challenges to the managerial team when necessary. Individual will also work c ...
8 hours ago
As the Service Delivery Coordinator,you serve as the operational backbone and single point of accountability for customer orders from initiation through completion. · ...
1 month ago
We are seeking a Service Delivery Coordinator to serve as the operational backbone and single point of accountability for customer orders from initiation through completion. You will coordinate across sales, estimating, operations, procurement, and field resources to deliver accu ...
1 month ago
Patient Service Coordinator will greet patients · guide them through their visit · coordinate each phase with necessary departments. · ...
1 month ago
Join Culligan by WaterCo as a Service/Route Coordinator. · ...
2 weeks ago
Join the most elite transportation company in the Philadelphia region as a detail-oriented Reservationist to create memorable five-star experiences with every interaction. · ...
1 month ago
+ Job summary: Are you an organized, customer-focused professional who thrives in a fast-paced environment? Do you enjoy problem solving and optimizing processes to improve efficiency? · + Qualifications:1+ years of customer service experience, route coordination or operations (p ...
2 weeks ago
SHIFT: · Day (United States of America) · Seeking Breakthrough Makers · Children's Hospital of Philadelphia (CHOP) offers countless ways to change lives. Our diverse community of more than 20,000 Breakthrough Makers will inspire you to pursue passions, develop expertise, and dr ...
23 hours ago