IT Systems Engineer - Syracuse, NY

Job # · 042588 · Department Code · Department · Core Infrastructure Services · Job Title · IT Systems Engineer · Location · Syracuse, NY · Campus · Syracuse, NY · Commitment to On-Campus Experience · Syracuse University is committed to delivering an exceptional student experience ...

Job description

Job #

042588

Department Code

Department

Core Infrastructure Services

Job Title

IT Systems Engineer

Location

Syracuse, NY

Campus

Syracuse, NY

Commitment to On-Campus Experience

Syracuse University is committed to delivering an exceptional student experience through vibrant, engaged campus communities. This position is based at the above campus location and requires regular in-person presence to support our students, collaborate with colleagues, and contribute to our thriving academic environment. Syracuse University values the collaboration, mentorship, and spontaneous connections that happen when our community works together on campus. Remote work arrangements are limited in accordance with University policy.

Pay Range

$80,000 - $90,000

Pay Determination

Pay rates at Syracuse University are based on a combination of factors including, but not limited to, the job responsibilities; the candidate's education, training, work experience and key competencies; the university's strategic priorities; internal peer equity; applicable federal, state, local laws, grant funding and contractual requisites; and external market analyses.

Staff Level

S5

FLSA Status

Exempt

Hours

Standard University business hours

8:30am – 5:00pm (academic year)

8:00am – 4:30pm (summer)

Hours may vary based on operational needs.

Job Type

Full-time

Unionized Position Code

Not Applicable

Job Description

The IT Systems Engineer plays a vital role in the ITS department, participating in the management of the University's storage, virtualization, backup, and disaster recovery environments. This position is a member of the team responsible for the essential computing and data infrastructure across multiple datacenters located in various regions. This position is responsible for upholding a robust, efficient, secure, and well-supportedenvironment that is essential for the University's operations. The position demands a blend oftechnical proficiency, strong communication abilities, and a dedication to ongoing learning andinnovative solutions.

Education and Experience

• 4 years of experience in supporting computing technology or equivalent combination of experience and education.

Skills and Knowledge

• Experience with enterprise-scaled solutions
• Experience with SAN technologies including fibre channel, multi-pathing and zoning (NetApp OnTap preferred)
• Experience with NAS technologies including multi-pathing, replication, quota management, share management and both NFS and CIFS/SMB filesystems (NetApp OnTap preferred)
• Experience with enterprise storage technologies including snapshots and both synchronous and asynchronous replication (NetApp OnTap preferred)
• Experience with type 1 hypervisors and/or cloud infrastructure technologies
• DevOps or programming experience (preferably Powershell, C#)
• Experience with datacenter network technologies including LACP, load balancing, and SDN
• Experience in performing Root Cause Analysis and coordinating mitigation strategies
• Knowledge of Information Security Best Practices

Responsibilities

• Sustain and continually improve the University's storage infrastructure, including storage clusters and the storage fabric.
• Support the university wide data backup, restoration, and disaster recovery environment integrated within the storage platform.
• Develop and maintain automation and programs to enhance efficiency and provide configuration consistency.
• Create and augment custom reports and monitoring to identify potential issues with environmental stability and sustainability.
• Sustain and continually improve the University virtualization infrastructure, including servers, software, and automation to ensure supportability with a goal to exceed industry standard uptime.
• Develop and disseminate best practices and standards for adoption by the larger University IT community.
• Continually update, secure, review and create daily reports, monitor environments, understand potential issues, and take independent action(s) to prevent interruption.
• Develop and update documentation and procedures across storage, virtualization, backup, and disaster recovery environments.
• Collaborate daily with team members using the infrastructure environment ticket system to promote best practices, address issues, and provide technical guidance and direction to IT staff.
• Independently diagnose and resolve issues, implementing corrective actions such as workarounds and application fixes.
• Reproduce both minor and major issues and collaborate with tiered vendor support teams to promptly identify resolutions or effective workarounds.
• Other duties as assigned.

Physical Requirements

Not Applicable

Tools/Equipment

Not Applicable

Application Instructions

In addition to completing an online application, please attach a resume and cover letter.

About Syracuse University

Syracuse University is a private, international research university with distinctive academics, diversely unique offerings, and an undeniable spirit. Located in the geographic heart of New York State, with a global footprint, and over 150 years of history, Syracuse University offers a quintessential college experience.

The scope of Syracuse University is a testament to its strengths: a pioneering history dating back to 1870; a choice of more than 200 majors, 100 minors, and 200 advanced degree programs offered across the University's 13 schools and colleges; over 15,000 undergraduates and over 6,000 graduate students; more than a quarter of a million alumni in 160 countries; and a student population from all 50 U.S. states and 123 countries. For more information, please visit

About the Syracuse area

Syracuse is a medium-sized city situated in the geographic center of New York State approximately 250 miles northwest of New York City. The metro-area population totals approximately 500,000. The area offers a low cost of living and provides many social, cultural, and recreational options, including parks, museums, festivals, professional regional theater, and premier shopping venues. Syracuse and Central New York present a wide range of seasonal recreation and attractions ranging from water skiing and snow skiing, hiking in the Adirondacks, touring the historic sites, visiting wineries along the Finger Lakes, and biking on trails along the Erie Canal.

EEO Statement

Syracuse University is an equal-opportunity institution. The University prohibits discrimination and harassment based on race, color, creed, religion, sex, gender, national origin, citizenship, ethnicity, marital status, age, disability, sexual orientation, gender identity and gender expression, veteran status, or any other status protected by applicable law to the extent prohibited by law. This nondiscrimination policy covers admissions, employment, and access to and treatment in University programs, services, and activities.

Commitment to Supporting and Hiring Veterans

Syracuse University has a long history of engaging veterans and the military-connected community through its educational programs, community outreach, and employment programs. After World War II, Syracuse University welcomed more than 10,000 returning veterans to our campus, and those veterans literally transformed Syracuse University into the national research institution it is today. The University's contemporary commitment to veterans builds on this historical legacy, and extends to both class-leading initiatives focused on making an SU degree accessible and affordable to the post-9/11 generation of veterans, and also programs designed to position Syracuse University as the employer of choice for military veterans, members of the Guard and Reserve, and military family members.

Commitment to a Respectful and Welcoming Community

Syracuse University fosters a welcoming learning environment where students, faculty, administrators, staff, curriculum, social activities, governance, and all aspects of campus life reflect a broad range of perspectives and experiences. The University community values the many similarities and differences among individuals and groups. At Syracuse, we are committed to preparing students to engage with and appreciate the richness of backgrounds, beliefs, and experiences that shape our society. To achieve this, we strive to cultivate a community that respects and encourages open dialogue, understanding, and mutual respect.