- Effectively supervise floor staff to ensure professional service and guest satisfaction
- Be a role model by engaging and building rapport with restaurant guests to ensure they have an enjoyable and memorable experience
- Ensure all FOH staff are providing the highest level of genuine hospitality so all guests leave wanting to return and tell friends
- Check in with every table to build relationships, ensure guest satisfaction and get in front of challenges
- Ensure team members are following steps of service, from initial greet to a warm farewell
- Take on all guest challenges and handle them with grace and care
- Ensure food is properly made, seasoned fresh and visibly appealing
- Ensure plating is consistent with food module
- Ensure beverages are to recipe specs
- Ensure portion control
- Ensure all team members are tasted and knowledgeable on new food items and beverages prior to launch
- Update beverage module
- Evaluate, discipline and reward according to Blue Plate standards
- Assist in maintaining employee files
- Ensure timely and accurate input of all new hires into POS
- Report all necessary updates and corrections to HR and accounting department
- Maintain and manage clock-ins/outs, breaks, overtime and break violations
- Maintain all FOH new hire packets in conjunction with Human Resources
- Follow hiring guidelines
- Ensure all team members are following company policies and procedure
- Assist in annual hourly performance reviews
- Praise in public, coach behind closed doors, give constructive feedback when appropriate
- Constantly develop staff in food and beverage knowledge and service.
- Develop and Maintain strong work relationships with all staff
- Stay up-to-date and engaged with the cocktail scene in LA and beyond
Bar Manager - Los Angeles, United States - Tacolina
Description
About Us:Blue Plate Restaurant Group (Blue Plate Oysterette, Blue Plate Taco) are casual neighborhood restaurants that serve fresh, better for you food combined with warm efficient service. We are a fast paced, friendly restaurant that's been local favorite for decades in Santa Monica.
We're a mom & pop restaurant group with local roots, and a dynamic, fast-paced collaborative working style.
About You:
You have a genuine and authentic love of the restaurant business, food is and always has been a key part of your life. We are looking for an individual that is always "of service" to staff, guests, vendors and all stakeholders of the restaurant. Someone who has a full understanding of not only the service side of the business but also operations and has a keen eye for always improving the overall performance of the restaurant. You take pride of ownership in your work and thrive on being a mentor to your staff and an inspiring presence to our many regular guests. You enjoy growth and development, whether it's your own or providing it for your team. You rely on building systems to help organize and run the restaurant.
About the position:
This position is about managing costs and creating an inspired, craveable cocktail menu in the restaurant when off the floor, and maintaining a presence on the floor and engaging guests. Having a thorough handle on what comes into the restaurant for beverages, small-wares and consumables, taking accurate inventories, ensuring invoices are submitted and accurate, and hitting targets for beverage and ops departments. When on the floor, all managers are to prioritize the guest experience; create a positive and energetic atmosphere, verify the facilities are reflect our standards, support the staff to ensure their success, touch tables and connect with the guests, and resolve any challenges during service. This is a 50-hour/week position over 5 shifts, which involve weekends and holidays, particularly during the peak season.
Blue Plate Management Team member qualities:
A strong and committed work ethic with an ever-present enthusiasm
A passion for and knowledge of food and beverage, especially cocktails and wine
Someone who can lead and takes pride in teaching others
Someone who is honest and has integrity
Ability to multitask under pressure with a smile
A true team player, proactive and always going above and beyond
An eye for detail, cleanliness and organization
Someone who has the ability to make appropriate decisions in adverse situations
Someone who is humble and always willing to learn and get better
Ability to question, bring ideas to the table, and desire to make changes to be the best we can be
Hospitality and Floor Presence
The primary role of this position is to set the tone and foster a culture where guest satisfaction and Blue Plate hospitality is our number one priority. You are the ambassador of the brand and it is your job to maintain a service and hospitality standard that is a clear reflection of the Blue Plate restaurants.
Here is how we achieve this:
Food and Beverage Quality and Knowledge
Our job is to ensure that all food and beverage is consistent in presentation and taste within the Blue Plate standards.
Human Resources
AGM will consistently hold team members accountable to the rules and standards of Blue Plate restaurants. AGM will never ignore situations and always take corrective action in a way that builds respect and the strength of the overall team.
People Skills: