- Increased Used Vehicle Gross and average monthly sales, by providing high quality, front line ready vehicles ready to be placed on-line.
- Increased After-Sales Internal Gross managing the Recall, Reconditioning and PDI process.
- Responsible for all internal repair orders written for PDI, CPO, New / Used Required Recalls and reconditioning service for all used vehicles.
- Participate in service and sales team meetings to provide updates on prior day performance.
- In conjunction with Service Director/ Manager the incumbent will maintain a schedule of Reconditioning / PDI Service Technician and Porter absences for training, vacation or personal reasons to assure a proper staffing to meet work demands.
- Identify all store inventory with open recalls, schedule and complete when parts are available.
- Liaise with parts / service team for timely recall completion. For non-brand products, the incumbent will liaise with other company stores selling the brand or non-company stores for recall completion.
- Conduct a walk around inspection with Used Car Manager of all store owned vehicles prior to recon to identify the type of Inspection / Certification which shall be performed and what is required to bring vehicle up to the AutoNation Appearance Standards. .
- Create a comprehensive estimate based on their inspection and technician findings. The estimate must include contains specific work required, total cost and timing prior to work being performed.
- Communicate via RPR Compass (when available) to get approval for additional work when needed.
- All repairs shall be on single repair order and closed by next business day of work completion.
- Manage all Reconditioning within After-Sales Compass RPR system, utilizing all functions which will maintain a status of all vehicles.
- Insure best parts options and correct price is used for all recon work. Insure the correct labor time and sale amount are used based on an approved labor time guide.
- Insure each CPO criteria is fulfilled, consistent with OEM and AN Standards.
- Manage the Reconditioning Vendor relationships, to improve quality, cycle time and accurate timely invoices.
- Demonstrate behaviors consistent with the Company's Vision, Mission, and Values in all interactions with customer, co-workers and suppliers.
- Adhere to all company policies, procedures and safety standards.
- Must meet company's requirements for employment.
- Valid in-state driver's license and have and maintain an acceptable, safe driving record.
- Ability to drive manual transmission vehicles.
- Professional appearance.
- Demonstrated customer service skills.
- Previous industry knowledge preferred.
- High school diploma or the equivalent.
- Ability to read and comprehend written instructions and information.
- Production related experience preferred.
- ASE certification preferred.
- Excellent written, oral and interpersonal communication skills.
- Exposure to inclement weather.
- Ability to operate an automobile.
- Prolonged periods of standing, stooping and bending.
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Car Reconditioning, PDI, Recall Manager - Jacksonville, United States - AutoNation, Inc.
Description
AutoNation Ford Lincoln Orange ParkPosition Overview
Manage, write, and track all Reconditioning, PDI, and Inventory Recall's.
Responsible for communication, work allocation, supervision and training of a team of (or individual) Technicians and Porters to ensure efficient and productive team performance and a compliant reconditioning process.
The incumbent is responsible for efficient and timely processing of used vehicle reconditioning, PDI's, and recall completion for all New / Used vehicles.
The RPR goals are to produce:
Interacts with Market CCD, Service Team Leaders, Service Technicians, Service Warranty Administrators, Parts Department Associates, Collision Department Associates and other company and non-company stores.
What are the day-to-day responsibilities?
The intent of this job description is to provide a representative summary of the major duties and responsibilities performed by incumbents of this job.
Company Overview
AutoNation, a provider of personalized transportation services, is driven by innovation and transformation.
As one of America's most admired companies, AutoNation delivers a peerless Customer experience recognized by data-driven consumer insight leaders, Reputation and J.D.
Power.Through its bold leadership and brand affinity, the AutoNation Brand is synonymous with "DRVPNK" and "What Drives You, Drives Us." AutoNation has a singular focus on personalized transportation services that are easy, transparent, and Customer-centric.
BenefitsClick here to learn more about our Benefits.
Join us as we pave the way to moving our company, our communities and our industry forward. Apply today at a location near you or wherever you dream the road will take you.
AutoNation is an equal opportunity employer and a drug-free workplace.
