Service Desk Technician (On Site - REF1861S) - Colorado Springs
Only for registered members Colorado Springs, United States
2 weeks ago
Job summary
The Service Desk Technician provides Tier 0–2 support and application development for USSF Enterprise Information Services (EIS) users across NIPRNet and SIPRNet environments.The role supports approximately 31,000 end-users worldwide, delivering service desk operations, SharePoint administration, and solutions development aligned to mission requirements.
Responsibilities
- Lead day-to-day service desk operations for USSF personnel worldwide, ensuring Tier 0–2 resolution and timely escalation to Tier 3 support.
- Troubleshoot and resolve SharePoint issues, including permissions, lists, libraries, views, versions, governance compliance, and broken web parts.
- Provide first-level triage for Power Apps and Power Automate items (ownership, connections, runs, errors), escalating complex issues to developers as required.
- Develop and maintain custom SharePoint applications, workflows, and low-code/no-code solutions to support mission needs.
Qualifications
- Bachelor's degree in computer science, IT, Web Design, or related field.
- 5+ years of IT experience, including at least 3 years in SharePoint administration, web development, or service desk operations.
- Experience developing and supporting applications and solutions using SharePoint, Power Apps, and Power Automate preferred.
Job description
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