Manager, Telecom - Draper, UT
1 month ago

Job summary
This is a high-impact leadership role where you'll stabilize and scale our NICE CXone platform while transforming how Telecom and Networking deliver for the business.
+Responsibilities
- Lead the Telecom and Network Engineering teams (6 engineers total) to deliver stable, scalable contact center and network infrastructure across the organization
- Own the strategy, deployment, and ongoing optimization of the NICE CXone platform, including resolution of current chat and voice functionality issues impacting agent productivity and customer satisfaction
- Partner closely with Call Center leadership, Product teams, and cross-functional stakeholders to rebuild trust, establish clear communication channels, and shift the team's reputation from reactive to strategic
- Drive critical infrastructure projects including the Salt Lake City to Dallas/Fort Worth data center migration,
Job description
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