E01-C06 Journeyman Computer Network Support Specialist - Hanscom Air Force Base, United States - EXPANSIA

Description

Start Date: Immediate

At EXPANSIA, we are focused on partnering with America's top companies to acquire new talent with speed, accuracy, and a differentiated pricing model. We pride ourselves in acquiring top talent to ensure our clients' competitive advantage.

EXPANSIA is a service-disabled, veteran-owned small business (SDVOSB) delivering exceptional strategy and technology integration services to the U.S. Federal Government. We support several Department of Defense (DoD) and Federal Agencies across the CONUS.

OVERVIEW

Full-time/Permanent Employee

Location: Hanscom AFB, MA

The candidate for this position will provide technical assistance to computer users. Answer questions or resolve computer problems for clients in person, or via telephone or electronically.May provide assistance concerning the use of computer hardware and software, including printing,installation, word processing, electronic mail, and operating systems.

The proposed salary range for this position is $43,000-$56,000. There are a host of factors that can influence final salary including, but not limited to, Federal Government contract labor categories and contract wage rates, relevant prior work experience, specific skills and competencies, geographic location, education, and certifications. Our employees value the flexibility EXPANSIA allows them to balance quality work and their personal lives. We offer competitive compensation, benefits and learning and development opportunities. Our unique mix of benefits options is designed to support and protect employees and their families. Employment benefits include health and wellness programs, income protection, paid leave and retirement and savings.

RESPONSIBILTIES

• Work with a team of network engineers managing and maintaining a converged Gigabit Ethernet network infrastructure in support of 66 ABG/SC and their customers under Core Services
• Install, configure, and troubleshoot network infrastructure to include UPS w/ minimal supervision, work with short timelines using latest networking technologies and provide excellent customer support for all network related services
• Work on daily tasks and on-going upgrade projects to include operational support for routers, switches, IP address management, network management tools etc. Projects include design and integration of new networks into the existing architecture
• Update and maintain network topology maps, classified and unclassified
• Assists in securing network systems to meet applicable DoD, AF and DISA compliance
• Participate in system maintenance/optimization/performance activities of the enterprise infrastructure for classified, unclassified and other networks
• Interface with vendors for warranty claims, hardware/software upgrades and other technology updates
• Required to diagnose data troubles, open & route trouble tickets and handle customer support cases with third party subject matter experts through tier 3 contracted support constructs and ensure proper and timely resolutions
• Be disciplined in approach to operational excellence and execute detailed record keeping for adherence to locally established and required military processes and procedures services which ensure that networks are compliant with applicable directives, publications, and/or guidelines as governed by external DoD agencies
• Required to research technical issues and develop solutions using strong attention to detail
• Support emergency operations on an as needed basis 24/7 & respond to all operational needs according to contract parameters

KEY QUALIFICATIONS

• Clearance: Active Secret Clearance
• Education: Associate degree in IT, Mathematics or Computer Science and 3+ years' experience in a Network role.
• Substitution: Additional 2 years' relevant experience may substitute for the degree

KEY KNOWLEDGE, SKILLS, AND ABILITIES (KSA)

• DoD 8570 Certification, CompTIA Security + is required
• Hands-on experience in configuration/installation of Cisco/Juniper product line of routers/switches, a must
• Strong network debugging and network troubleshooting skills required
• Working knowledge of DHCP, NMS - Orion NPM/NCM, Cisco ISE, Wireshark etc. needed.
• Flexibility with hours - required
• Strong working knowledge and excellent troubleshooting skills of Layer 3 & Layer 2 protocols in a VoIP environment is a must
• Strong network debugging and troubleshooting skills required
• Working knowledge of IP address Management/DHCP/Radius/Syslog/DNS is required
• Knowledge of W2K16/W2K19 is an added plus
• Good understanding of cabling (Fiber/CAT5E etc.)
• Knowledge of Firewalls/Proxies/UPS is required
• Proficient with network hardware and related software
• Critical thinking skills for problem identification and resolution
• Create and maintain operational procedures, topology maps using Visio
• Must be self-motivated and have the ability to work effectively in a team environment.
• Support emergency operations on an as needed basis 24/7 & weekend work maybe required as project or issues warrant
• Strong written, organizational and verbal communication skills
• Strong customer service skills
• Ability to lift 50+lbs is required.

EXPANSIA is an Equal Opportunity Employer - Females/Minorities/Protected Veterans/Individuals with Disabilities