Lead Ecommerce Coordinator - Fort Lauderdale - Uniform Advantage

Description

ABOUT UA/UNIFORM ADVANTAGE BRANDS
For over 40 years, UA Brands has been synonymous with fashion-forward specialty apparel for the medical and culinary professions. We are proud to support our valued customers - true heroes giving back with every shift. Our culture includes a long history of philanthropy and community support. Our strong values and unique culture are built on collaborating not merely as coworkers, but as family and friends. From the beginning, we provide candidates an authentic look into how UA Brands embraces their skills and perspectives, all in ways that continue to set us apart.
ABOUT THE ROLE
We're looking for a Lead E-Commerce Coordinator who will help keep our online shopping experience running smoothly every day. In this role, you'll ensure our websites look great, function properly, and deliver a seamless customer experience. You'll work closely with our e-commerce team, IT partners, and third-party platforms to spot issues, track fixes, and keep everything performing at its best.
This position is perfect for someone who loves problem-solving, staying organized, and supporting the day-to-day operations that keep an e-commerce business moving.
WHAT YOU'LL DO

• Regularly review our websites to spot anything that isn't working quite right-from broken links to checkout hiccups-so customers always have a smooth shopping experience.
• Submit, track, and follow up on IT support tickets, keeping communication flowing between the e-commerce team and technical partners.
• Test website updates and fixes to make sure everything works correctly before and after changes go live.
• Oversee updates and basic maintenance for third-party tools such as Yotpo, OneTrust, Narvar, and others, ensuring all settings and content remain up to date.
• Help support and improve the site's internal search experience using Bloomreach, making it easier for customers to find what they're looking for.
• Keep clear documentation of recurring issues, processes, and best practices to help streamline workflows and prevent future problems.
• Learn and support product setup within Salesforce Commerce Cloud, partnering closely with the E-Commerce Operations team to help maintain accurate product information, categories, navigation, and other content that shapes the customer journey.

WHAT YOU'LL BRING

• E-commerce Operations Experience:
  2-3 years of experience supporting day-to-day website operations, product updates, or digital merchandising in a structured e-commerce environment.
• Comfort With Key Platforms:
  Experience working in Salesforce Commerce Cloud (SFCC) to help manage products, content, and site functionality.
• Content & Search Familiarity:
  Exposure to tools like Bloomreach-or similar search and content platforms-and an understanding of how on-site content shapes customer experience and conversion.
• Issue Tracking & Testing Skills:
  Hands-on experience using ticketing tools such as Jira or ServiceNow to document and follow issues through to resolution.
  A strong grasp of website testing basics, including reviewing updates, checking functionality across browsers/devices, and confirming fixes after deployments.
• Solid Analytical & Organizational Skills:
  Proficiency in Excel, Outlook, and Word to support documentation, reporting, and cross-team communication.
• Problem-Solving Mindset:
  A thoughtful, methodical approach to investigating site issues, identifying root causes, and recommending clear solutions.
• Project Coordination Strengths:
  Ability to juggle multiple priorities, keep tickets and updates on track, and ensure partners stay informed on progress.
• Sharp Attention to Detail:
  A commitment to accuracy-whether reviewing product content, checking links, or ensuring customers have a smooth experience at every touchpoint.
• Clear Communication Across Teams:
  The ability to translate technical details into easy-to-understand language for marketing, merchandising, and leadership teams, while collaborating effectively with IT and external partners.
• Education:
  A Bachelor's degree in Marketing, E-commerce, Information Systems, or a related field, or equivalent experience.
WHERE YOU'LL WORK
HYBRID - The Best of Both Worlds
Have the flexibility to work on-site/in the business and remotely during the week. You'll spend a few days a week in our office for collaboration/in-person engagement and have the flexibility to work from home on other days. While on-site, join other team members in the spacious Quad for lunch or enjoy our ongoing wellness activities. Employees are expected to be online and available during the core business hours for their team. A Company computer is provided for business use.
PLENTY OF BENEFITS TOO
UA BRANDS offers a full range of benefits, allowing you the opportunity to customize a benefits package that addresses both your health and financial needs.
• Medical and Pharmacy Coverage
• Dental and Vision Coverage
• Life/AD&D Insurance
• Employee Assistance Program - self-care and support for life's everyday challenges
• Extensive 401(k) plan with company matching - Save for your future
• Paid Family Leave
• Short & Long Term Disability - Company Paid
• Accident, Hospital Care and Critical Illness Insurance - Protect your Income
• Auto Insurance
• Legal Insurance and ID Theft Protection
• Nationwide Pet Insurance
• Holiday Pay
• Paid Time Off - Life Balance
• Volunteer Time Off - Make an Impact
• Employee Discount Program
• Referral Program - Get paid to work with Friends
• Free Parking at the Downtown Corporate Office
• Regular Social Activities and Events - Mandatory Fun
• See more of the benefits we offer
UA IS AN EQUAL OPPORTUNITY EMPLOYER
As an employee of any UA Brands division, you will be part of an established and dynamic organization. We believe that success starts from within, and we are seeking individuals who thrive in an environment that encourages and supports self-management. To provide equal employment and advancement opportunities to all individuals, employment decisions at UA Brands will be based on merit, qualifications, and abilities. UA Brands does not discriminate in employment opportunities or practices based on race, color, religion, sex, national origin, age, disability, or any other characteristic protected by law. UA Brands will make reasonable accommodations for qualified individuals with known disabilities unless doing so would result in an undue hardship.
We are a Drug-Free Workplace.
Equal Opportunity Employer