- Work hand-in-hand with Site Director
- Love to tackle challenges and develop innovative solutions to address those challenges
- Be self-driven to achieve excellence in everything they do
- Be motivated, reliable, and persistent
- Have strong ethics and integrity
- Be enthusiastic, have a positive mindset, and know how to have fun
- Continually be growing by setting and obtaining personal goals and challenges
- Have successfully built and led contact center teams
- Have a passion for world-class customer service
- Have raving fans in past clients and employers
- Been a key member of prior management teams
- Able to work successfully with a diverse group of people and be a team-player
- Bachelor's degree (strongly preferred); however, equivalent experience will be considered
- Experience working at a Fortune 500 company in customer service or at a large BPO company (preferred)
- 3+ years of experiencemanagingteams ina contact center site with budgetary responsibility
- Experience with Project Management and Strategic Planning
- A strong track record of exceeding client performance goals and delivering world-class customer service results while also driving strong financial results
- Experience developing innovative solutions to drive world-class customer service
- A strong personal and professional business network and strong list of references
- Must love to read, be a learner at heart and committed to continuous self-improvement
- Creates a strong culture of accountability across their respective site.
- Establishes policies, procedures, and best practices to ensure client metrics and financial goals are consistently met.
- Establishes organization and staffing plansthat are flexible,allowingthe company to meet growth and client requirements, particularly as related to the company's "peak" season.
- Proactively identifies revenue-generating and/or cost-cutting opportunities as well as opportunities to help Inktel consistently provide world-class customer service to its clients.
- Works with the Site Director to determinethe strategic direction of the site they are assigned to ensure efficient and effective operations of all programs within their site.
- Manages and controls the expenses and budget of their assigned site to ensure profitable operations.
- Sets department goals and provides guidance to the managers, supervisors and staff to successfully achieve these goals.
- Interfaces with the client to develop and execute strategies and plans to meet the client's business objectives.
- Shares key client opportunities, potential risks, and issues that might impact the health of the overall account and/or the company as a whole.
- Implements key initiatives to ensure attrition remains at an acceptable level.
- Develops strong business relationships with high profile, high revenue clients to ensure a strong, long-standing relationship.
- Develops and aligns workforce strategies to address key business plans and facilitate organizational change initiatives.
- Establishes quality and efficiency standards and ensures that these standards are measured and reviewed on an ongoing basis.
- Builds and develops a strong team of supervisors and managers that are committed to excellence and delivering world-class customer service.
- Clear, concise and effective communication skills (both oral and written) including strong presentation skills.
- Strong interpersonal skills with an ability to develop rapport and relationships with all levels of the organization internally and with clients.
- Demonstrated ability to lead, inspire, grow and develop a high-performing team and a strong company culture.
- A solution-oriented and positive mindset that openly embraces change and stretch goals.
- Strong organizational skills with an ability to prioritize objectives with little-to-no assistance, find issues and create and execute on solutions that address those issues.
- Excellent analytical skills; an ability to analyze data directly and glean hidden insights.
- An ability to create clear accountabilities and hold yourself and your team to those accountabilities.
- An absolute obsession with excellence and in improving yourself and your team daily. For you, there is no finish line.
- A strong network of resources including former and current clients, direct reports, etc. that can be leveraged when needed.
- Assertive with a strong sense of urgency.
- Flexibility to travel when needed (both locally within the S. Florida area and nationally). Non-local travel approximately 2-3 times per year.
- Ability to multitask and thrive in a fast-paced, high-pressure environment.
- Demonstrated forward thinking in areas of customer service and leadership.
-
Director of Operations
4 hours ago
Suncap Technology Hollywood, United StatesDirector of Operations opportunity in Hollywood · Young and growing Florida based Yacht company is looking for a Director of Operations for their Hollywood office, the ideal candidate will be essential in ensuring the managed yachts meet regulatory requirements and are appropria ...
-
Director of Operations
1 day ago
Inktel Holdings Hollywood, United States· Our team is searching for an Operations Professional - an authentic leader who thrives in an ever-changing environment and can develop and execute projects, build relationships, drive metrics, and mobilize teams. With 1,500+ employees spread across multiple sites; our organiza ...
-
Director of Operations
2 weeks ago
East Coast Facilities, Inc. Hallandale Beach, United StatesMajor Areas of Focus · The Director of Operations (DOO) has P&L responsibility for their business unit. They are directly responsible for all sales in their region and the employees, equipment, real estate, and general infrastructure required for the fulfillment of those sales. ...
-
Director of Operations
4 hours ago
Money Fit by DRS Dania Beach, United StatesWe are hiring a Director of Operations · We are looking for a leader with a passion for hospitality and customer service. A great coach that can mentor and develop a team, and an overall trendsetter that is willing to take our service and associates to the next level. · Summary: ...
-
Plant Operations Director
2 weeks ago
Freedom Pointe at The Villages Hollywood, United StatesWhen you work at Presidential Place, you have a front-row seat to the amazing life stories of the wisest people on earth. What's more, you are part of an extraordinary company - one that's investing in the future of senior living by investing in you. Don't just do a job. Be part ...
-
DIRECTOR OF OPERATIONS
1 week ago
Chartwells HE Miramar, United States Full timeSalary: $95,000-$100,000 · Other Forms of Compensation: Bonus Eligible · At over 300 college & universities around the country, Chartwells Higher Education is re-inventing the on-campus dining experience. We are challenging the norm and setting new standards by investing in h ...
-
Director of Security Operations
1 week ago
Marksman Security Hollywood, United StatesOverview: · Marksman Security Corporation is now seeking a Director of Security Operations · The Director of Security will oversee security personnel, ensuring the site is properly staffed and officers are trained and motivated. The Director of Security will also work closely wi ...
-
Director of Operations
1 day ago
FirstService Sunny Isles Beach, United StatesThis Job Description/ Duties Summary is general in nature and may be changed, added to or reduced from time to time as needed. This position requires adaptability to different situations and the hours may change in the future. The Operation's Direc Operations, Director, Property ...
-
Director of Operations
1 week ago
Inktel Hollywood, United StatesOur team is searching for anOperationsProfessional- an authentic leader who thrives in an ever-changing environment and can develop and execute projects, build relationships, drive metrics, and mobilize teams. With 1,500+ employees spread across multiplesites;our organization has ...
-
Director of Operations
1 day ago
Inktel Holdings Corporation Miramar, United StatesCreates a strong culture of accountability across their respective site. Establishes policies, procedures, and best practices to ensure client metrics and financial goals are consistently met. Establishes organization and staffing plans that are flex Operations, Director, Custome ...
-
Division Director Pharmacy Operations
2 weeks ago
HCA Miramar, United StatesThis position is incentive eligible. · Introduction · Do you want to join an organization that invests in you as a Division Director Pharmacy Operations? At HealthTrust Supply Chain, you come first. HCA Healthcare has committed up to $300 million in programs to support our incred ...
-
Division Director Pharmacy Operations
4 days ago
HealthTrust Supply Chain Hollywood, United StatesDescription · This position is incentive eligible. · Introduction · Do you want to join an organization that invests in you as a Division Director Pharmacy Operations? At HealthTrust Supply Chain, you come first. HCA Healthcare has committed up to $300 million in programs to s ...
-
Clinical Research Operations Director
3 weeks ago
Memorial Healthcare System Hollywood, United StatesSummary: · Under the direction of the Chief Medical Research Officer, supports the overall research mission of the department, by working to increase grant funding (and maintain existing funding), facilitate the successful implementation and maintenance of ongoing research activi ...
-
Director of Operations
6 days ago
East Coast Facilities, Inc. Pembroke Park, United States**Major Areas of Focus**: · The Director of Operations (DOO) has P&L responsibility for their business unit. They are directly responsible for all sales in their region and the employees, equipment, real estate, and general infrastructure required for the fulfillment of those sal ...
-
Director of Security Operations
1 week ago
Marksman Security Hollywood, United StatesOverview · Marksman Security Corporation is now seeking a Director of Security Operations · The Director of Security will oversee security personnel, ensuring the site is properly staffed and officers are trained and motivated. The Director of Security will also work closely wit ...
-
Director of Security Operations
1 week ago
Marksman Security Hollywood, United StatesOverview: · Marksman Security Corporation is now seeking a Director of Security Operations · The Director of Security will oversee security personnel, ensuring the site is properly staffed and officers are trained and motivated. The Director of Security will also work closely w ...
-
Plant Operations Director
3 weeks ago
Clarendale of Schereville Hollywood, United StatesJob Description · When you work at Presidential Place, you have a front-row seat to the amazing life stories of the wisest people on earth. What's more, you are part of an extraordinary company - one that's investing in the future of senior living by investing in you. Don't just ...
-
Plant Operations Director
3 weeks ago
Clarendale of Schereville Hollywood, United StatesJob DescriptionWhen you work at Presidential Place, you have a front-row seat to the amazing life stories of the wisest people on earth. What's more, you are part of an extraordinary company - one that's investing in the future of senior living by investing in you. Don't just do ...
-
Plant Operations Director
1 week ago
Clarendale of Schereville Hollywood, United StatesJob Description · When you work at Presidential Place, you have a front-row seat to the amazing life stories of the wisest people on earth. What's more, you are part of an extraordinary company - one that's investing in the future of senior living by investing in you. Don't just ...
-
Plant Operations Director
3 weeks ago
PRESIDENTIAL PLACE INC Hollywood, United StatesWhen you work at Presidential Place, you have a front-row seat to the amazing life stories of the wisest people on earth. What's more, you are part of an extraordinary company – one that's investing in the future of senior living by investing in you. Don't just do a job. Be part ...
Director of Operations - Hollywood, United States - Inktel
Description
Our team is searching for anOperationsProfessional- an authentic leader who thrives in an ever-changing environment and can develop and execute projects, build relationships, drive metrics, and mobilize teams. With 1,500+ employees spread across multiplesites;our organization has many moving pieces.We needa strong team-memberwho cansupportthe Site Director tostreamline our operations and ensureallour programs are working in harmony, while also developing and executing best-in-class solutions that make us better each day. If you're up to this challenge, we want to meet you.
Our dynamic Operations Team is currently in search of aDirector of Operations.The successful candidate will:
The compensation package for this position includes a competitive base salary commensurate with experience, as well as a comprehensive benefits package of medical, dental, short/long term disability, life insurance, personal time off, educational assistance, and a 401K plan.
Inktel is proud to be an Equal Opportunity Employer and Drug Free workplace. All qualified applicants will receive consideration for employment without regard to race, religion, color, national origin, sex, sexual orientation, gender identity, age, status as a protected veteran, among other things, or status as a qualified individual with disability.
Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities
The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor's legal duty to furnish information. 41 CFR c)
Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities
The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor's legal duty to furnish information. 41 CFR c)
