Call Center Senior Representative - Chicago, IL - Chicago Staffing

    Chicago Staffing
    Chicago Staffing Chicago, IL

    1 week ago

    Description

    Call Center Senior Representative

    NTT DATA seeks passionate individuals to grow with our inclusive and forward-thinking organization. We are currently hiring a Call Center Senior Representative in Chicago, Illinois.

    Key duties include serving as the first point of contact for customers seeking assistance over the phone or email. Respond to customer inquiries via inbound ACD systems or emails through an email routing client. Educate and inform customers on billing questions, concerns, and requests.

    The ideal candidate will have 3+ years of experience in a contact center environment with strong verbal communication skills and proficiency in navigating multiple computer systems simultaneously. A dedicated workspace conducive to servicing customers is essential for remote work arrangements.

    Minimum requirements include a high school diploma or GED, fluent English language proficiency, and strong business computer skills. Preferred skills include continuous vocational training or college coursework/degree.


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