Housing Specialist III - Miami, United States - Nan McKay & Associates

Description

POSITION: Housing Specialist III- Full Case Load Management

SUPERVISOR: Team Supervisor or Manager

STATUS: Non-Exempt

SUMMARY: The position duties include a high level and wide range of activities related to determining and documenting applicant and/or participant eligibility, income, rent and contractual relationships with owners in support of the Housing Choice Voucher (HCV) operations using written administrative policies and procedures. Interviews Housing Choice Voucher Program Participants on a weekly basis. The position requires full accountability for an assigned caseload including accurate and complete files, resolution of call center cases, and responsiveness to participant and landlord inquires. The Housing Specialist III (HSIII) position could carry a caseload up to 11⁄2 times that of a Housing Specialist I. The caseload includes increased case management responsibilities. The overall performance must meet or exceed the HS III performance standards. Take on additional duties as assigned focused in the areas of general team support.

SUPERVISION RECEIVED AND EXERCISED:

Operates under the direct general supervision of a Supervisor or Manager.

ESSENTIAL DUTIES AND RESPONSIBILITIES

The below statements are intended to describe the general nature and scope of work being performed by this position. This is not a complete listing of all responsibilities, duties and/or skills required. Other duties may be assigned.

• Manage an assigned caseload of HCV participants
• Determine applicant eligibility and complete certifications
• Conduct annual recertifications within required time frames
• Complete interim recertifications as required
• Conduct participant briefings and Issue vouchers
• Process and monitor initial/transfer moves; Coordinate handoffs with vendor
• Complete Rent Determinations and generate HAP contracts
• Determine housing assistance payment and tenant rent calculation
• Educate participants on program requirements and family obligations
• Resolve concerns between owners, tenants and the Housing Authority
• Process all transactions within required Housing
• Maintain accurate and complete electronic
• Provide excellent customer service to participants, landlords, co-workers, clients and vendors
• Conduct all job functions in alignment with the Housing Authority's Administrative Plan, HUD regulations and other state and local requirements
• Obtain certification in Housing Choice Voucher
• Ensure regular attendance and punctuality
• Perform other duties as assigned
• Manage a caseload up to one and a half times that of a Housing Specialist I

Internal Candidate Requirements:

Candidate must have passed HCV exam with 85% or higher and have at least 6 months of Case Management and/or Leasing processing experience.

DESIRED QUALIFICATIONS:

Education equivalent to a four-year degree from a regionally accredited institution in

Public Administration, Social Science or a closely related field; a minimum of two years of progressively responsible work experience for a public agency, or related work in the social service or community service field preferred. Alternatively, a two-year degree with four years of experience will satisfy the qualifications.

Ability to apply regulations pertaining to the program. Must be able to communicate effectively both orally and in writing. Must have excellent interpersonal skills necessary for mentoring conducting HCVP Participant interviews. Must possess strong computer and organizational skills required to prioritize tasks and demands and consistently deliver work product on time.