Customer Service Representative - Cambridge, United States - Quanex Building Products
Description
** Customer Service Representative**
**Job Category****:** Administration **Requisition Number****:** CUSTO002438 Showing 1 location **Job Details**
**Description**
Duties & Responsibilities:
Talk with customers, National, Regional and manufacturers representatives by phone concerning orders, quotes, returns, shipments and products. Receive and enter phone, fax and e-mail orders as required.
Call customers when necessary to advise shipments delay and/or information necessary to process orders. Initiate tracers with shipping carriers.
Initiate orders for replacements parts and/or for correcting errors (shortages, wrong item shipped, etc.)
Ensure that all customers receive confirmation of orders received.
Handle customers in a professional manner. Obtain customer feedback information.
Process complaints and Initiates all quality returns/enters concerns & returns. Attends meetings when scheduled/CSR serves as (first) main contact with customers for all quality concerns.
Solicit sale of new or additional services.
May be called upon to assist with tours and sales presentations for current and potential customer visiting the facility.
Will be required to perform other duties as requested, directed or assigned.
**Qualifications**
**Skills**
**Preferred**
**Customer Support** *Novice* **Customer Service** *Novice* **Customer Focus** *Novice* **Communication** *Novice* **Behaviors**
**Preferred**
**Team Player****:** Works well as a member of a group
**Detail Oriented****:** Capable of carrying out a given task with all details necessary to get the task done well
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**Motivations**
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**Education**
**Experience**
**Required**
**3 years:** Prior experience working in a customer service position required.
**Preferred**
Prior experience working in at a manufacturing company preferred.
**Licenses & Certifications**