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    Shift Lead - Virginia Beach, United States - Chichos Pizza

    Chichos Pizza
    Chichos Pizza Virginia Beach, United States

    1 week ago

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    Description
    Job Description

    Job Description We are looking for an experienced and passionate shift leader to join our team.

    As a shift leader, your primary responsibility is to the customer, ensuring that every guest has a wonderful experience.

    To be successful as a shift leader you should have excellent communication skills and a passion for customer service.

    You should be someone who leads by example, both in how you interact with your team as well as how to support our guests.


    You will also assume a variety of responsibilities and duties such as recruiting and hiring restaurant staff, training, overseeing food quality, creating, and executing restaurant marketing strategies, developing menus, as well as greeting and serving restaurant guests and supporting service.

    Below is a more exhaustive list of your expected duties.


    JOB DUTIES:
    Manage and oversee the entire restaurant operation
    Deliver exceptional guest services
    Ensuring guests receive The Chichos Experience
    Plan and develop the marketing events and communicate with the marketing team to receive promotional material, flyers, etc.
    Respond efficiently to customer questions and complaints.
    Organize and supervise shifts.
    Manage and lead staff
    Assist the general manager in hiring/onboarding process if necessary
    Perform admin tasks such as filing invoices, employee files, data entry etc.
    Develop hourly staff
    Training and evaluate staff performance
    Manage food cost, forecast requirements, and maintain inventory
    Manage restaurant supplies including small wares
    Control costs and minimize waste
    Create and nurture a positive working environment
    Implement innovative strategies to improve productivity, sales, and food quality.
    Prepare for quarterly site visits, make corrections as needed and consult operating owner for approval and guidance


    JOB REQUIREMENTS:
    Minimum 2+ years of experience as a Restaurant Manager or similar role
    Minimum 2+ years of experience customer service management
    Minimum 2+ years of experience serving and bartending
    Nights, weekend and holiday availability required
    Valid drivers license and reliable transportation
    Experience with Microsoft Teams, Outlook, etc.
    Extensive food, beer and liquor knowledge
    Computer literacy and data entry
    Familiarity with restaurant management software
    Experience in event planning
    Strong leadership, motivational and people skills
    Good financial management skills
    Critical thinker and problem-solving skills
    Team player
    Good time-management skills
    Great interpersonal and communication skills

    Complete our short application today

    #J-18808-Ljbffr
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