Workforce Management Specialist - Altamonte Springs
4 weeks ago

Maintain schedules process exceptions update real-time changes.+ Create maintain staffing productivity utilization reports.Support scheduling projects manage Five9 queue skills Tier 1 & 2.Job summary
As a Workforce Management Specialist you will produce daily weekly monthly call center performance reports forecast call volumes plan staffing and build labor schedules using WFM tools.
Job description
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