Principal Service Experience Strategy Manager - Mountain View

Only for registered members Mountain View, United States

4 weeks ago

Default job background
$192,500 - $260,000 (USD)

Job summary

As a Principal Service Experience Strategy - Mid Market , you'll be part of a Customer Success Strategy team that is focused on disrupting the mid-market segment, leading the creation of new experiences that will use the power of our ecosystem of products and expert-based services to drive growth for the business and add value to our customer experience.
You will help identify and validate new expert-led experiences and help build new products, with a focus on creating ecosystem wide service experiences for customers and experts as we broadly expand our portfolio for Intuit expert services at large.

Responsibilities

  • Establish an end to end service experience strategy for our Mid-Market service offerings
  • Rally a cross functional team to address key challenges limiting the delivery of value to customers making measurable improvements
  • Demonstrate superior oral written communication skills across varying seniority levels bonding teams behind single vision deliver customers
  • Create unifying sense purpose among cross functional teams

Qualifications


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