Principal Service Experience Strategy Manager - Mountain View
4 weeks ago

Job summary
As a Principal Service Experience Strategy - Mid Market , you'll be part of a Customer Success Strategy team that is focused on disrupting the mid-market segment, leading the creation of new experiences that will use the power of our ecosystem of products and expert-based services to drive growth for the business and add value to our customer experience.
You will help identify and validate new expert-led experiences and help build new products, with a focus on creating ecosystem wide service experiences for customers and experts as we broadly expand our portfolio for Intuit expert services at large.
Responsibilities
- Establish an end to end service experience strategy for our Mid-Market service offerings
- Rally a cross functional team to address key challenges limiting the delivery of value to customers making measurable improvements
- Demonstrate superior oral written communication skills across varying seniority levels bonding teams behind single vision deliver customers
- Create unifying sense purpose among cross functional teams
Qualifications
Job description
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