- Intake Digital Health Office VoC and Survey requests
- Assess and design solutions to communicate VoC findings
- Design, program, and deploy surveys
- Manage backlog of DHO VoC and survey requests
- Qualtrics monitoring and administration including managing users and access, cleaning up old data, contract negotiation, etc.
- Expanded support for Customer Journey Teams, Customer Products (CS), as well as existing support for DHO
- Leading the selection of the appropriate survey question types, formats, and methodologies.
- Developing consistent survey questionnaire structure and format standards
- Implementing mechanisms to share time-sensitive survey insights with the appropriate BSWH teams.
- Create project proposals including timelines and deliverables
- Collaborating with the Customer Research Team to align survey designs with experience metrics and data analysis requirements
- Partner with the Customer Testing team to define experience metrics, formats and standards
- Data analysis and interpretation of findings
- Presenting findings and insights to multiple audiences
- Specialized survey design based on needs (e.g. MaxDiff programming and analysis, Conjoint programming and analysis, etc.)
- Questionnaires scale design
- Leverage VoC data to present insightful customer stories
- Ensuring data usage compliance (concerning open-ended text fields)
- Maintain a constant pulse of the customer's voice, to create better end to end experiences
- Collect, analyze and present experience data in an easy-to-understand format
- Leverage your understanding of the customer's voice to champion customer and patient needs and expectations
- Establishing protocols for handling and storing survey data in compliance with relevant regulations (e.g., ePHMRA, HIPAA)
- Documenting and maintaining comprehensive knowledge management documentation and repository for VoC and survey results, survey designs, programming codes, and data usage protocols.
- EDUCATION - Bachelor's or 4 years of work experience above the minimum qualification
- EXPERIENCE - 5 Years of Experience
-
Senior Consultant
3 weeks ago
Bentley Systems Remote, United StatesSenior Consultant · Location: Home-Based US · Position Summary: · Bentley Systems is seeking a talented individual to become a valued member of our successful Civil Infrastructure team as a Civil Engineering Consultant. A Consultant plays an important role in delivering training, ...
-
Senior Consultant
1 week ago
Mammoth Growth Remote, United States Full time· Mammoth Growth is a modern data analytics consultancy. We use our unique combination of agnostic tools expertise and data-driven decision making to help our clients grow and thrive in an ever-changing marketplace. We are world-class business consultants who optimize systems to ...
-
Senior Consultant
4 weeks ago
3Cloud Remote, United States Full time· Are you looking for a role that motivates and challenges you? Are you ready for an opportunity for growth? Do you want to work on teams where people roll up their sleeves to take on tough problems together, and regularly blow the doors off our clients with their outstanding te ...
-
Senior Consultant
2 weeks ago
German American Chambers of Commerce Remote, United States Full timeConsulting? Yes, but in a different way. Our company culture makes the difference As an independent, international management consultancy, we encounter exciting tasks and clients every day. Individual strengths, talents and comprehensive expertise enable us to surpass ourselves. ...
-
Senior Consultant
3 weeks ago
Veridian Remote, United States Full timeJob Description · Design and implement complex supply chain solutions for leading retailers and e-commerce companies using a Labor Management solution. Write, update, and maintain computer programs or software packages to handle specific jobs such as tracking inventory, storing o ...
-
Senior Technical Consultant
1 week ago
Lighting Staffing Agency Remote, United StatesJob Description · Job DescriptionPosition Description · The Senior Technical Consultant is a SyteLine developer with 5 plus years of experience who provides billable services to customers in support of their SyteLine system. Depending on your skill set, a Technical Consultant may ...
-
Senior Consultant, Communications
1 week ago
Campbell & Company-2 Remote, United States Full timeTHE POSITIONOur Communications team works with clients to craft compelling messaging, produce communications in a range of formats, coach and train nonprofit leaders in their communications roles, and develop communications strategy. Most of our work centers around fundraising, w ...
-
PCI Senior Consultant
1 day ago
A-LIGN Remote, United States Full timeABOUT THE ROLE: · As a Senior Consultant (QSA), your responsibilities will include leading project execution and client service activities, focused primarily on PCI DSS assessments. You will lead the client engagement and be the face of A-LIGN with our customers. · You will have ...
-
Senior Technical Consultant
3 weeks ago
Jenzabar Remote, United States Full time· For over four decades, the higher education experts at Jenzabar have been helping colleges and universities across the world thrive through multiple services. The Jenzabar culture is one that fosters an entrepreneurial environment, where employees are encouraged to be creative ...
-
Senior Compliance Consultant
1 week ago
Comply Remote, United States Full timeWe are COMPLY. · For compliance people. · We pride ourselves on being the champion for compliance professionals. Merging technology, consulting and education, we help clients navigate the ever-changing regulatory environment. We serve more than 7,000 clients globally, through our ...
-
Senior NetSuite Consultant
14 hours ago
Wipfli Remote, United States Full timeAt Wipfli, people count · The way you think makes you different. At Wipfli, we embrace that. · Our inclusive culture provides a space for everyone to have a voice. Our growing number of DEI resource groups celebrate diversity and champion awareness throughout Wipfli. · We're als ...
-
Senior Technical Consultant
2 weeks ago
Origami Risk Remote, United States Full timeAs a Senior Technical Consultant you will be responsible for the installation and process design of the software to best fit our client needs. In this position you will be responsible for initial system access, configuration, data mapping and transfer, report and dashboard design ...
-
Senior Solutions Consultant
6 days ago
Zendesk Remote, United States OTHERJob Description · The Senior Solutions Consultant is responsible for all technical, solution, and competitive aspects of the Zendesk sales cycle. SC's must be both sales focused and technically savvy. They must be successful selling to Enterprise and Mid Market executives, and co ...
-
Senior Research Consultant
3 weeks ago
Endava Remote, United States Full timeENDAVA AT A GLANCE · We are a global public technology company with over 23 years of experience working with some of the biggest global names in payments, banking, financial services, insurance, media, technology, and more. Through Digital Evolution, Agile Transformation, and A ...
-
Senior Solutions Consultant
6 days ago
Zendesk Remote, United States OTHERJob Description · The Senior Solutions Consultant is responsible for all technical, solution, and competitive aspects of the Zendesk sales cycle. SC's must be both sales focused and technically savvy. They must be successful selling to Enterprise and Mid Market executives, and co ...
-
Senior Solution Consultant
2 weeks ago
ID Remote, United States Full timeCompany Overview · is a high-growth enterprise software company that simplifies how people prove and share their identity online. The company empowers people to control their data through a portable and trusted login, which means they don't need to create a new password when visi ...
-
Senior Data Integration Consultant
2 weeks ago
Workiva Inc. Remote, United StatesJob Summary · The Senior Data Integration Consultant interfaces with customers' functional teams to understand the data and automation needs required to achieve a connected reporting experience. The Senior Data Integration Consultant will translate functional needs into technica ...
-
Senior Enterprise Security Consultant
2 weeks ago
DirectDefense Remote, United States Full timeThe Senior Enterprise Security Consultant plays a key role at DirectDefense as a leader on our technical team and performing penetration testing and vulnerability assessment work on and within client environments. Additionally, they will conduct formal tests on a diverse variety ...
-
Senior Data Conversion Consultant
4 weeks ago
Jenzabar Remote, United States Full time· For over four decades, the higher education experts at Jenzabar have been helping colleges and universities across the world thrive through multiple services. The Jenzabar culture is one that fosters an entrepreneurial environment, where employees are encouraged to be creative ...
-
Senior Consultant, Talent Assessment
6 days ago
Wonderlic Remote, United States Full timeAbout Us · Work a four-day week from anywhere in the United States for a company where people truly believe in what they're doing Wonderlic is focused on leading the way in fair, predictive science to create a world where everyone has and succeeds in their best job, and that star ...
VoC - Senior Consultant - Remote, United States - Baylor Scott & White Health
Description
JOB SUMMARY
As a Voice of the Cusomter Senior Consultant, you will set up Voice of the Customer and Survey Design. You will hold a pivotal role in advancing user experiences and driving innovation across our digital products and services. Your expertise will be crucial in conceptualizing and executing user-focused solutions that elevate the overall experience for patients, healthcare providers, and other stakeholders. You will collaborate extensively with cross-functional teams to lead qualitative research efforts, distilling complex findings into actionable customer insights. This role requires a proven track record in conducting impactful research and a deep understanding of user-centric design principles. Your passion for collaboration, combined with your drive to effect positive change, will make you a key asset in our pursuit of exceptional user satisfaction.
This role has a compensation range of $85,280 (for minimum experience) - $149,760 (for very strong, tenured experience). Moderate experience usually scores around midpoint of $118,164.
ESSENTIAL FUNCTIONS OF THE ROLE
KEY SUCCESS FACTORS
Deeply empathetic user researcher that is endlessly curious about what makes people tick.
Bachelor's degree in a relevant field such as Human-Computer Interaction, Psychology, Cognitive Science, or a related discipline
Proven experience as a UX researcher, with a strong portfolio demonstrating successful research outcomes and the ability to influence product design and strategy.
Expertise in conducting qualitative and quantitative research methods, such as interviews, surveys, usability testing, card sorting, and heuristic evaluations.
Proficiency in analyzing research data and synthesizing findings into clear, actionable insights and recommendations.
Excellent communication skills, with the ability to effectively articulate research findings to both technical and non-technical stakeholders
Strong knowledge of UX design principles and best practices, with an understanding of how research informs design decisions.
Familiarity with healthcare industry trends, patient engagement, and regulatory considerations is highly desirable, but not required.
Proficiency in using UX research tools and software, such as , Qualtrics, and other analytics platforms.
Ability to work independently and manage multiple research projects simultaneously, while adhering to deadlines
Leadership skills, with the ability to inspire and mentor junior researchers, and collaborate effectively with cross-functional teams.
BENEFITS
Our competitive benefits package includes the following
- Immediate eligibility for health and welfare benefits
- 401(k) savings plan with dollar-for-dollar match up to 5%
- Tuition Reimbursement
- PTO accrual beginning Day 1
Note: Benefits may vary based upon position type and/or level
QUALIFICATIONS
