Implementations Manager - Jacksonville, United States - SS&C Technologies Holdings

Description

Job Description

Implementations Manager

Locations: Jacksonville, FL | Hybrid | Remote, IL, IN, MA, OH, TX

Get To Know The Team:

The Implementation team is responsible for all tasks relating to the onboarding and stabilization of new clients.

Why You Will Love It Here

• Flexibility: Hybrid Work Model & a Business Casual Dress Code, including jeans
• Your Future: 401k Matching Program, Professional Development Reimbursement
• Work/Life Balance: Flexible Personal/Vacation Time Off, Sick Leave, Paid Holidays
• Your Wellbeing: Medical, Dental, Vision, Employee Assistance Program, Parental Leave
• Diversity & Inclusion: Committed to Welcoming, Celebrating and Thriving on Diversity
• Training: Hands-On, Team-Customized, including SS&C University
• Extra Perks: Discounts on fitness clubs, travel and more

What You Will Get To Do:

The Implementation Manager will execute on the day-to-day project responsibilities that include the following:

• Participate/lead new client assessment interviews, solution scoping, and documentation.
• Develop project plans and track project tasks for new client onboarding.
• Conduct regular project calls with clients to report on status of the project.
• Execute on day-to day onboarding tasks including system configuration, problem resolution, solution research, business analysis, client training, and workflow development.
• Participate in system conversion data mapping with the client and lead data analyst.
• Track internal SDLC projects to ensure client responsiveness, correctly aligned solution/analysis, and progress through the SDLC. Coordinate client UAT of SDLC project enhancements.
• Provide onsite support to the client at conversion and as required during the first year after go-live.

What You Will Bring:

• Self-starter with excellent organizational skills and attention to detail.
• Possess the ability to analyze and understand complex business processes.
• Experience with project management and senior-level project reporting for large-scale multi-month projects.
• Proficient in MS Project, Office 365 products, SQL.
• Experience in the trust accounting, wealth management, employee benefit, and/or financial software industries.
• Multi-tasking skills and the ability to thrive in a dynamic, fast-paced environment.
• Must be able to take initiative to learn the Innovest products as a subject matter expert.
• Strong oral and written communication skills.