Front Desk Coordinator - Chicago, United States - The Equus Group

Description

Job Title: Front Desk Coordinator

About our client: Our client is a leading middle-market direct lending firm providing flexible financing solutions to private equity sponsors and their portfolio companies. With a focus on delivering customized financing solutions and exceptional client service, they have established themselves as a trusted partner in the private equity community. Their team of experienced professionals is committed to helping clients achieve their strategic objectives and drive long-term success.

Job Description: Our client is seeking a proactive and customer-focused Front Desk Coordinator to join our team and serve as the first point of contact for visitors, clients, and employees. The Front Desk Coordinator will play a critical role in creating a positive and welcoming environment and ensuring smooth day-to-day operations of the front desk.

Key Responsibilities:

• Front Desk Operations:
• Greet visitors and guests with a warm and professional demeanor, providing exceptional customer service and directing them to the appropriate person or location.
• Answer incoming calls, screen and transfer calls to the appropriate individuals, and take messages as needed.
• Manage the reception area, including maintaining a clean and organized workspace, monitoring visitor access, and ensuring compliance with security protocols.
• Administrative Support:
• Provide administrative support to various departments as needed, including managing mail and package deliveries, scheduling appointments and meetings, and assisting with document preparation and filing.
• Assist with office-related tasks, such as ordering office supplies, coordinating catering for meetings and events, and arranging travel accommodations for staff.
• Communication and Coordination:
• Serve as a central point of contact for internal communication, disseminating relevant information and announcements to employees and coordinating communication with external parties.
• Liaise with building management, vendors, and service providers to address facility-related issues, schedule maintenance and repairs, and ensure the efficient operation of office equipment and facilities.
• Customer Service and Hospitality:
• Provide exemplary customer service to all visitors, clients, and employees, anticipating their needs and ensuring a positive experience during their interactions with the firm.
• Assist with hospitality-related tasks, such as arranging catering for meetings, preparing conference rooms, and providing support during corporate events and gatherings.

Qualifications:

• High school diploma or equivalent; additional education or certification in office administration or hospitality management is a plus.
• Prior experience in a receptionist or customer service role, preferably in a corporate or professional services environment.
• Strong interpersonal and communication skills, with the ability to interact professionally with individuals at all levels, both in person and over the phone.
• Excellent organizational skills and attention to detail, with the ability to multitask and prioritize tasks in a fast-paced environment.
• Proficiency in Microsoft Office suite (Word, Excel, Outlook) and basic office equipment (e.g., multi-line phone system, fax machine, copier).
• Positive attitude, reliability, and a willingness to learn and adapt to changing priorities and responsibilities.

The Equus Group is an Equal Opportunity Employer and takes pride in maintaining a diverse environment. We do not discriminate in recruitment, hiring, training, promotion or any other employment practices for reasons of race, color, religion, gender, national origin, age, sexual orientation, marital or veteran status, disability, or any other legally protected status.