Client Concierge - Plano, TX
20 hours ago

Job description
A Day in the Life of the Client Concierge
- Warmly greeting clients in person and over the phone. Providing basic knowledge and education about our wide variety of services.
- Manage front desk duties such as checking patients in/out, answering phone calls, greeting clients, overseeing inventory counts, and keeping supplies fully stocked while ensuring a positive and warm experience for our clients
- Maintain a clean and professional environment throughout the facility
- Assistant providers and managers with client scheduling and maintaining the appointment books.
- Comply with all company policies and procedures to ensure streamlined processes within the location
- Ensure POS system is managed effectively and accurately with all client appointment and employee information added.
Required Skills, Qualifications, and Experience
- Previous customer service experience (1 year) required
- Flexible schedule with the ability to work weekends
- Previous experience working in a med spa or medical office preferred
- Excellent written and verbal communication skills
- Ability to multi-task while being attentive to clients and remaining flexible to the needs of the business
- Ability to work as part of a team and take initiative
- Enthusiastic, friendly and energetic personality with a genuine desire to provide outstanding service
- Must Maintain patient/client confidentiality in accordance with HIPAA regulations and company policy
- Must maintain a high level of integrity with a strong ethical foundation
- Must be able to reach above shoulder height, crawl, kneel, and push/pull up 50 lbs.
- Must have a working knowledge of Microsoft applications
- Bilingual preference given
- Other duties as assigned
- Must work 20-30 hours per week
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