Customer Experience Associate-No Weekends - Albany, United States - Conduent Business Services

    Conduent Business Services
    Conduent Business Services Albany, United States

    1 month ago

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    Description

    **Customer Experience Associate-No Weekends**

    **Location(s):** Albany, NY, US

    **Categories:** Call Center

    **Req ID:**

    ****Job Description****

    ****About Conduent****

    Through our dedicated associates, Conduent delivers mission-critical services and solutions on behalf of Fortune 100 companies and over 500 governments creating exceptional outcomes for our clients and the millions of people who count on them.

    You have an opportunity to personally thrive, make a difference and be part of a culture where individuality is noticed and valued every day.

    ****Job Description****

    **Hiring Immediately-No Weekends**

    **In office Customer Support $14.00/hr. paid training**

    **Shift: Will work an 8 hour shift between 8:00 AM and 7:00 PM Monday through Friday. Training is 3 weeks 9:00 AM until 5:00 PM. Classes start on Wednesdays.**

    **Requirements: Must be at least 18 years of age with at least a high school diploma or GED. Must pass a criminal background check and drug screening. Must be able to work overtime as needed.**

    **Provide information to families, employers, and other stakeholders of the NYS Child Support program.**

    **Responsibilities:**

    Receive telephone calls and provide scripted responses to callers.

    Identify situations that require further research and monitoring

    Record all interactions in a Customer Relation Management application

    Advise supervisor of issues and problems

    Performs other duties as assigned

    Complies with all policies and standards

    Provides customers with information that is specialized and communicated in a warm empathetic manner

    Uses standard script and established guidelines to meet SLAs

    **Qualifications**

    The desire to learn excellent communication skills.

    Analytical skills to rapidly review and interpret data

    Desire to help callers via phone interaction

    Keyboard skills with a PC and Windows operating system

    Interpersonal skill to respond in a concise and courteous manner

    ****Closing****

    Conduent is an Equal Opportunity Employer and considers applicants for all positions without regard to race, color, creed, religion, ancestry, national origin, age, gender identity, gender expression, sex/gender, marital status, sexual orientation, physical or mental disability, medical condition, use of a guide dog or service animal, military/veteran status, citizenship status, basis of genetic information, or any other group protected by law.

    People with disabilities who need a reasonable accommodation to apply for or compete for employment with Conduent may request such accommodation(s) by clicking on the following link, completing the accommodation request form, and submitting the request by using the Submit button at the bottom of the form. For those using Google Chrome or Mozilla Firefox please download the form first: . You may also .