Host at Cold Beers - Peoria - Square One Concepts

    Square One Concepts
    Square One Concepts Peoria

    4 days ago

    Description

    Job Type
    Part-time
    Description
    Job Summary:
    As a Host, you will be the first point of contact for our guests, providing them with a warm welcome and ensuring a smooth dining experience. Your excellent customer service skills and ability to multitask in a fast-paced environment will contribute to the overall success of our restaurant.
    Duties/Responsibilities:

    • Greet and welcome guests as they arrive at the restaurant with a friendly and positive attitude.
    • Manage the waiting list and seating arrangements to maximize seating capacity and minimize wait times.
    • Maintain a clean and organized entrance area, ensuring it is inviting and presentable for guests.
    • Communicate effectively with guests and accurately estimate wait times, providing them with updates as needed.
    • Assist in coordinating reservations, ensuring all relevant information is recorded accurately.
    • Escort guests to their tables, presenting menus and informing them of daily specials and promotions.
    • Collaborate closely with servers and kitchen staff to ensure smooth communication and efficient table turnover.
    • Monitor dining areas to ensure tables are cleaned and prepared for the next guests in a timely manner.
    • Respond promptly to guest inquiries, concerns, and complaints, escalating issues to management when necessary.
    • Maintain a comprehensive knowledge of the restaurant's menu, including ingredients, preparation methods, and allergen information.
    • Uphold high standards of cleanliness, safety, and hygiene throughout the restaurant, adhering to all health and safety regulations.
    • Collaborate with the management team to improve guest satisfaction, resolve conflicts, and implement service enhancements.
    • Assist with cashiering duties, including handling cash transactions and processing payments accurately.
    • Stay updated on current promotions, events, and offerings to provide accurate information to guests.
    • Perform other duties as assigned by the management team to support the smooth operation of the restaurant.
    • Performs other related duties as assigned.
    Requirements
    Required Skills/Abilities:
    • Proven experience in a customer service role, preferably in the hospitality industry.
    • Excellent interpersonal and communication skills, with the ability to provide exceptional customer service.
    • Ability to work well under pressure in a fast-paced environment, while maintaining a professional demeanor.
    • Strong organizational and multitasking skills, with the ability to prioritize and manage time effectively.
    • Attention to detail and a high level of accuracy in handling guest information and seating arrangements.
    • Knowledge of food and beverage menus, including allergen information, is a plus.
    • A positive and team-oriented attitude, with a strong work ethic and a willingness to learn.
    • Must be able to work flexible hours, including evening, weekends, and holidays.
    • Must have a valid Food Handlers Certification
    • Ability to learn cash register software used by bar or restaurant POS - Aloha, Hot Schedule, Paylocity
    Education and Experience:
    • Must be at least sixteen years old.
    • High school diploma or equivalent (preferred).
    • Previous experience in a high-volume restaurant environment is preferred.
    Physical Requirements:
    • Capable of standing for extended periods, lifting and carrying trays, and performing tasks that involve bending, stooping, and reaching.
    • Must be able to lift at least 15 pounds.
    Benefits & Perks:
    • Accrual up to 40 hours of PTO
    • Dining Discounts - 50% off your meal at any Cold Beers & Cheeseburgers and 25% off your meal at any Bourbon & Bones
    • Corporate Shoe Program through Shoes for Crews and Skechers
    • Competitive Pay
    • Flexible Scheduling
    • 401(k)
    Full - Time employees are eligible for the following additional benefits:
    • Medical & Prescription
    • Dental & Vision
    • Health Saving Account (HSA)
    • Wellness Program
    • Discount Pet Care Plan

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