Customer Support Advisor - Chicago, Illinois, United States
1 day ago

Screencastify is a leading educational technology company dedicated to improving communication and learning outcomes with video.
We are seeking a solutions-oriented Customer Support Advisor - Tier III to join our team as a senior individual contributor.
+Responsibilities- Manage a ticket queue, including complex cases and Tier I escalations.
- Review, resolve, or guide escalated tickets with clear next steps.
- Competitive Compensation. We take a data-driven approach to our compensation strategy so all employees are paid competitively and fairly.
Job description
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