NMCI POC - Maryland, United States - Precise Systems (MD)

Description

Job Description

As a solutions-based company, Precise Systems is focused on innovation in support of the warfighters and aligning our expertise to deliver the highest quality of service.

Powered by our highly skilled workforces, we provide expert consultation on network and weapons systems acquisition programs, maintenance/modernization programs, and sustainment programs with solutions in Digital Transformation, Advanced Engineering, Physical Sciences Research, Platform Lifecycle Support, and Technical Services.

Since our establishment, we have demonstrated and perfected our ability to manage the customer's needs, no matter how complex - offering exceptional service and the Precise solution.

We are currently looking for an IT Support/NMCI POC, Journeyman to support our customer in Patuxent River, MD.

They will be responsible for handling day to day IT issues, Video teleconferencing setup and coordinating NMCI related actions within their designated Competency/PMA to include Ordering, Data Accuracy, Delivery Completeness Reporting, Customer Assistance, MAC (Move, Add, Change) Implementation, Seat Management, and Customer Satisfaction.

It is the duty of the POC to serve as the liaison between the NMCI contractor, NAVAIR CTR staff, and the end user within the Competency/PMA.

The ideal candidate will be able to perform the following duties, as well as possess the following skills and experiences:

Ability to provide training to team members in the operation of SharePoint
Level of knowledge/expertise in SharePoint to support design/redesign of SharePoint site
Proficient with NAVAIR, NMCI, and Navy tools, including: SharePoint and Cloudsync
Demonstrated ability to establish/utilize permissions
Placing NMCI help desk calls for the PMA end user, following through to ensure the end user issue resolution
Resolving end users IT hardware and software related issues that do not require NMCI help desk involvement
Creating and maintaining customer relations ensuring the POC is aware of their customer base and the customers are aware of whom their NMCI POC is
Creating and maintaining employee and seat order data within NET (or NMCI ordering system) including creating profiles for new employees, ordering new seats, transferring assets, and terminating seats as required
Maintaining effective communication with other NMCI POCs especially as employees move throughout the organization
Following procedures for CLIN ordering outside of NET to support specific Competency/PMA requirements
Maintaining a working knowledge of proper NET procedures through attendance of training sessions and communication with NAVAIR CTR Staff members
Familiarization with the NAVAIR NMCI Portal and NMCI Websites
Familiarization with the NAVAIR NMCI CTR Team Charter
Working with Competency/PMA Manager, Financial Approver, and site CTR Team in addition to following NMCI business rules and other guidance/directives provided by the NAVAIR CTR to ensure seat orders are cost effective and accurate
Responding to data calls in accordance with specific directions provided
Maintaining local records (spreadsheets, databases, etc.) of Competency/PMA data to effectively support NMCI customer requirements as required
Assisting customers if they encounter obstacles in processes for receiving their new equipment and receiving applicable documentation by forwarding issues for resolution to the CTR Team
Elevating issues regarding receipt of proper (ordered) equipment and incomplete seat/service delivery within allotted timeframes to the site CTR Team
Ensuring legacy application licenses and software are available for software not on the contract or provided by a Navy wide license
Acting as liaison for disputes between customers and EDS and elevating issues to CTR Team as required
Reporting changing or emerging requirements (i.e. external connectivity, print, kiosk, etc.) to the site CTR Team
Ensuring RDT&E equipment (as defined by the RDT&E Working Group) and kiosk computers meet valid requirements and are properly identified
Ensuring co-workers are updated on NMCI status and compliance with guidance distributed by the NMCI CTR Team
Attending regularly scheduled and other scheduled meetings specifically the bi-weekly PEO, the bi-weekly NMCI War Room and Pax POC meetings to remain informed on NMCI implementation policies and procedures and current user issues
Assisting Competency/PMA personnel with MAC policies and procedures to include approval/monitoring of allotted MACs through HEAT, ensuring proper format and correct data fields are populated during creation, and ensuring completion in accordance with customer requirements and time constraints
Document appropriate end user problems with the NMCI Help Desk and obtain a ticket number to support the escalation of problems
Elevating unsolvable end user problems to NAVAIR CTR, CTR Staff members, the NMCI contractor, or other appropriate entities after following established NMCI processes (such as opening a trouble ticket with NMCI Help Desk)
Assisting in the development/update of the Annual Site Requirements Plan with the site CTR Team and Competency/PMA Manager


Required Education:
BS or BA degree


ALLOWABLE SUBSITUTION:
6 years' additional work experience may be substituted for a Bachelor's Degree.

Experience:

3-10 years' experience.

Must be able to obtain and maintain a Secret security clearance. Due to the sensitivity of customer-related requirements, U.S. Citizenship is required.

Precise Systems, Inc. is an Affirmative Action/Equal Opportunity Employer.

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability or protected veteran status.

Precise Systems, Inc. participates in E-Verify. Precise Systems, Inc. encourages and supports workplace diversity.
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