Customer Experience Specialist - San Marcos - TCWGlobal

    TCWGlobal
    TCWGlobal San Marcos

    11 hours ago

    Healthcare
    Description

    Job Title: Customer Experience Specialist (Leasing /Property Mtg)

    Location: San Marcos & Vista, CA Onsite )

    Duration: 6-month Contract (High potential for extension or permanent based on performance)

    Pay Rate: $20–$25/hour + Commission (bi-weekly bonuses)

    Schedule: Full-time (40 hours/week; must work one weekend day)

    *Training provided This role is ideal for someone who enjoys working with people. Excellent opportunity for long-term growth.

    About the Company

    Our client is a well-established property management company specializing in multi-family residential communities. The team is committed to providing high-quality living experiences for residents while maintaining well-managed, welcoming communities across North County San Diego.

    About the Role

    We are seeking a motivated, customer-focused candidate to support residential communities in North County San Diego. This is a high-traffic, fast-paced, and highly interactive role where success is driven by your ability to engage prospects, conduct tours, and convert leads into signed leases. This role is ideal for someone who enjoys working with people, thrives in a sales environment, and is motivated by commission-based earnings. You will be responsible for guiding prospective residents through the leasing process while delivering a professional and positive experience.

    Key Responsibilities


    • Conduct property tours and showcase units to prospective residents in a professional and engaging manner


    • Respond to inbound leads (phone, email, walk-ins) and follow up consistently to convert prospects into leases


    • Guide prospects through the full leasing lifecycle, including applications, lease agreements, and move-ins


    • Actively close leases and meet leasing goals in a performance-driven environment


    • Maintain strong knowledge of unit availability, pricing, and community features


    • Perform consistent follow-ups to nurture leads and drive conversions


    • Accurately enter and manage prospect and resident data in property management systems


    • Support marketing and outreach efforts to drive traffic and leasing activity


    • Ensure leasing office, model units, and common areas are clean, organized, and tour-ready


    • Collaborate closely with the Property Manager and team to support daily operations


    • Float between 2 properties and support cross-trained leasing operations as needed

    Required Qualifications


    • 1+ year of Customer Service, Retail and or light Sales experience (retail, hospitality, automotive sales, wireless sales, or similar etc.)


    • Excellent communication and experience with a front-facing role


    • Experience working in a high-volume environment with frequent interactions


    • Ability to multitask, stay organized, and manage multiple prospects at once


    • Basic computer skills and ability to learn property management systems


    • Reliable transportation and ability to work onsite in North County


    • Willingness to work a schedule that includes one weekend day


    • Sales-driven and motivated by commission/bonus structure


    • Friendly, outgoing, and customer-focused personality


    • Proactive, self-starter with a "hustle" mentality


    • Must be comfortable working for large units – 1000 units between both properties -

    Bonus: Qualifications


    • Previous leasing or property management experience


    • Experience with property management tools - OneSite, or RealPage


    • Strong background in sales-driven roles (car sales, wireless, retail, etc.)


    • Familiarity with Fair Housing regulations


    • Bilingual (English/Spanish) is a plus but not required

    Additional Information


    • Bonus Structure:

    • First 2 leases: $50 each
    • After 3+ leases: $300 per lease
    • High performers can sign10 leases a month and earn $1,000+ in additional bi-weekly bonuses


    •Properties operate 7 days/week; schedules include either:

    • Tuesday–Saturday OR Sunday–Thursday
    • Hours: 9:00 AM – 6:00 PM (Sunday: 9:00 AM – 5:00 PM)


    • Excellent opportunity for long-term growth and permanent placement


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