Clinical Trainer - Rockford - OrthoIllinois

    OrthoIllinois
    OrthoIllinois Rockford

    4 days ago

    Description

    Job Purpose:

    The Clinical Operations Trainer is responsible for the consistent delivery of high-quality training to new and existing staff, on OrthoIllinois electronic health systems, processes and procedures.

    Assists in developing and implementing process improvement and programs throughout the organization. The Clinical Operations Trainer is the subject matter expert for all core educational content.


    Primary Duties and Responsibilities:

    Develops and coordinates onboarding training sessions for all new clinical staff including clinic floats, clinic leads and physician assistants.

    Develops and coordinates training sessions for existing clinic staff on process improvements and implementation of new systems, processes and procedures.


    Develops and coordinates the Registered Orthopedic Tech class through The American Society of Orthopedic Professionals

    Develops, updates and deploys all core educational content for both new and existing staff.

    Assists with onboarding of new providers (physicians and mid-levels).

    Develops teaching aids such as training handbooks, demonstration models, multimedia visual aids, computer tutorials and reference works, as applicable.

    Creates, modifies, and evaluates treatment templates and orders template sets for new and existing providers.

    Creates and updates patient education documents based on provider preference.

    Administers reporting for bi-annual chart audits and monitor MIPS reporting; follow-up with low performing staff.

    Identifies areas in need of improvement and assist in the development of new processes to streamline and improve patient experience.


    Communicates and enforces appropriate documentation and billing standards to staff.

    Conducts bi-monthly clinical operations meeting which includes creating content, PowerPoint presentations, videos and quizzes to ensure staff understand and are compliant.

    Participates in cross-functional teams to identify and solve system issues.

    Provides coaching support to all clinical staff.

    Administers training announcements, uploading new training modules and CPR class schedules.

    Performs ongoing skills assessments of staff to identify training needs, such as post-training assessments and shadowing, 90-day assessments.

    Provides formal feedback and evaluates performance for staff during formal performance reviews.

    Participates in hiring decisions and interviewing clinical staff throughout the organization.

    Reviews and recommends updates to policies and procedures.

    Formulates, interprets, and/or implements management policies or operating practices.

    All other duties as assigned.


    Competencies:

    Service:

    We align our actions and decision making with the organization's guiding platform keeping our patients at the center of all we do.


    Change Agent:
    We support and contribute to positive change in the organization.


    Communication and Interpersonal Relations:
    We communicate honestly and with compassion to build connections with our patients and each other.


    Effectiveness:
    We take ownership of work, doing the right thing for our customer and doing it well.


    Organizational Culture:


    All OrthoIllinois employees focus on service by putting the mission, vision, and value statements into practice and using the guiding principles of Compassion, Respect, Trust, Integrity, Innovation, Education Fiscal Responsibility, Practice Independence, Accountability, and Empowerment to direct their interactions and decision making.

    Employees promote and model the service standards to create lasting impressions, extraordinary moments, exceptional on-stage experiences, and meaningful and compassionate connections.



    Education and Experience Requirements:
    Must be a Certified Medical Assistant (CMA), Certified Athletic Trainer (ATC) or Registered Orthopedic Technician (ROT), required

    Four years' experience training core clinical roles preferred

    Four years' experience with training methodologies and adult learning preferred

    Four years' experience with process improvement initiatives and leading work flows preferred

    Prior EMR experience required, preferably eCW

    Prior healthcare management experience is preferred.

    CPR certification

    Working knowledge of Microsoft and Google Suites


    Environmental/Working Conditions:


    Working environment is in an office/clinic setting.


    Physical/Mental Demands:


    Sit, stand, walk, and remain seated for extended periods of time, climb stairs.

    Lift up to 50 pounds.

    Finger dexterity, vision, and hearing.

    This description is intended to provide only basic guidelines for meeting job requirements. Responsibilities, knowledge, skills, abilities and working conditions may change as needs evolve

    Equal Opportunity Employer
    This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.

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