Desktop Support Technician - Mt Carroll, United States - The Peak Organization

Description

Job Description

Job Description

We are Peak Systems a technology staffing and managed services consulting firm connecting technical consultants with various industry opportunities.

Technicians who join us may receive new certifications for working with our clients; we issue payments weekly, offer direct deposit, and have many nationwide opportunities.

We are currently seeking a

Desktop Support Technician

to be engaged on site at an

Industrial Facility

in

Mount Carroll, IL
Job Description

Position:
Desktop Support Technician

Hourly Rate:
$23

Start Date:

4/29/24 (after on-boarding requirements)

Duration :
One Week - End date: 5/03/24

Shift:
Monday – Friday 8:00 AM – 5:00 PM

Job Scope:
Technicians will be responsible for providing

telephone/email/chat,

online, social media and diagnostic technical support of desktops, portables, peripherals (e.g., printers, projectors, etc.) and software custom or off the shelf software – industry or proprietary.

Answer questions about installation, operation, configuration, customization, and usage of assigned products.
Responsible for following defined policies and procedures (e.g. verifies warranty entitlement, etc.).
Apply diagnostic techniques to identify problems, investigate causes and recommend solutions to correct failures.
Document problems in the support solution database for diagnostics and solution implementation.

Principal Accountabilities:
Respond to customer technical problems/issues related to hardware, software and networking via e-mail/chat, online, social media and phone.
Assist customers by diagnosing problems and providing resolutions for technical service or care issues.
Use troubleshooting techniques and tools to identify products that are defective and follow guidelines in issuing service calls/contacts.
Advise/educate customers within procedural guidelines to ensure a complete solution to their technical or service questions.
Identify, research and provide input on unique or recurring customer problems.
Remain knowledgeable of Dell's product line, current industry products and technologies.
Focus on delivering a positive customer experience according to Dell standards.
Monitor and track issues to ensure accurate resolution.
Review and distribute pertinent cross-functional information.
Escalate more complex customer technical issues to senior level support.

Qualifications:
Resume illustrating 3+ Years of experience in Desktop Support, Deployment, Break-fix, etc.
Great Communication, clear speaking is a must.
Experience supporting end-users (in person) in a corporate environment.
Proficient in Microsoft Office Suites and Windows.

Interested candidates should reply with their resume for immediate consideration
Company Description Peak Systems is a leading Information Technology service provider for nation's top companies. We work with large teams of technicians coordinating IT projects for fortune 500 companies.

Our work is fast-paced, interactive, and hands –on and we offer opportunities for advancement and growth.

Company Description

Peak Systems is a leading Information Technology service provider for nation's top companies. We work with large teams of technicians coordinating IT projects for fortune 500 companies.

\r \rOur work is fast-paced, interactive, and hands –on and we offer opportunities for advancement and growth.
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