Virtual Administration Specialist, Financial Services - Waltham, United States - Commonwealth Financial Network LLC

Description

Job Description

Overview

If you're looking for a high-energy, inclusive atmosphere and a company that understands the importance of work/life balance, Commonwealth is your match From generous bonus and 401(k) programs to tuition reimbursement and flexible work schedules, Commonwealth is focused on helping its employees thrive in an environment suited to their needs. On top of all that, the Virtual Administration department offers a hybrid work schedule, so you'll be able to work from home for part of the week

We're looking for a new class of virtual administration specialists to join our next training program, which begins in June 2024. Commonwealth's Virtual Administration team is a group of focused, highly organized, and service-minded problem solvers who work directly with our independent financial advisors, acting in the capacity of a member of the advisor's office staff. Our team provides middle office support functions, such as document preparation and submission, account opening and updating, CRM management, meeting preparation, money movement requests, and client support. Our new team members will receive two months of training before working with their first office.

Key Responsibilities

• Working as a virtual member and operational point of contact for advisors' offices and providing task ownership, support, and coordination with other Commonwealth departments
• Collaborating with various internal operational teams across the firm to research and resolve complex issues
• Managing client data in Commonwealth's CRM platform to create and distribute reports, prepare for client meetings and calls, and create procedure workflows
• Submitting money movement requests and working with partner departments to resolve issues
• Monitoring alerts and advisor action items and proactively collaborating on responses to time-sensitive requests
• Building relationships by consistently providing the highest level of customer service

Core Strengths and Skills

• Comfortable adapting to a variety of environments, and able to cultivate lasting relationships with advisors
• Superior problem-solving skills, with a detail-oriented approach to task execution
• Strong written communication skills and ability to take detailed and accurate notes
• Strong active listening skills and ability to communicate complex information clearly and concisely
• Ability to learn, understand, and apply new information quickly
• Highly refined time management and organizational skills, with the aptitude to use multiple systems
• Ability to thrive on a highly collaborative team
• At least two years of experience working in a financial advisory firm preferred; other relevant experience considered
• Proficient in Microsoft Word, Excel, and Outlook, with knowledge of CRM applications

Have we piqued your curiosity? Can you see yourself thriving in this opportunity?

Picture Yourself Here

At Commonwealth, we believe in a better world. We hold ourselves and each other to higher standards. We take care of one another. That's why we invest in you—we encourage employee growth both in your career and education; we are building out a robust diversity, equity, and inclusion program; we offer incredible healthcare benefits; and we find plenty of occasions to celebrate. What's not to love?

We are always striving to be better, and we are looking for employees who share that same mindset. Better people, better coworkers, better leaders, better creators. Bring your best work and your full self to the table, and we will do the same. Together, we can build a better future for our advisors, their clients, our company, and you.

About Commonwealth

Commonwealth Financial Network, Member FINRA/SIPC, a Registered Investment Adviser, provides a suite of business solutions that empowers more than 2,000 independent financial advisors nationwide. Privately held since 1979, the firm has headquarters in Waltham, Massachusetts, and San Diego, California.

Turning our advisors into raving fans starts by doing the same for our employees. We foster an environment of excellence, growth, rewards, and fun in equal measure, which has earned us 44 Best Place to Work awards.

The Fine Print

We care about your online safety as a prospective employee and encourage you to exercise caution when responding to job postings online. Commonwealth will never ask potential hiring candidates to pay or transfer funds as a precondition of interviews or employment, nor will we authorize recruiters or agents to do so on our behalf.

Commonwealth is an equal opportunity employer, making intentional efforts to source talent from all backgrounds.

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Compensation details:

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