- Define and manage the execution of communications programs to improve the delivery partner experience. This includes analyzing and defining key objectives, messages and channels, and driving awareness, engagement, and adoption of initiatives.
- Create high-quality, engaging communications and copy for delivery partners across a variety of channels, including emails, FAQs, talking points, newsletters, videos, websites, announcements, and others.
- Partner with internal teams who communicate with partners, including voice of driver, driver support, safety, operations, and others, to ensure the highest quality of driver-facing communications to support the achieving business goals.
- Create and maintain communications toolkits, processes, templates, and messaging for worldwide and communications teams.
- Propose, execute, and new ways of creating and distributing communications, including identify and driving process improvements.
- Develop, track and report metrics on the effectiveness of communications, as well as continually monitor, analyze, and tune messaging to maximize impact.
- Experience executing scaled marketing campaigns through email or social media
- Experience with A/B testing
- Experience using data and metrics to measure impact and determine improvements
- Experience developing and executing campaigns across a multitude of timezones and languages
- 8+ years of developing and managing acquisition marketing or channel programs experience
- MBA
-
Communications Manager, Flex
2 weeks ago
Amazon Bellevue, United StatesJob ID: | Services LLC · At Amazon, we're working to be the most Customer-centric company on earth. One customer experience that we're constantly looking to take to a new level is how we fulfill and deliver orders. Our goal is to exceed the expectations of all our customers by e ...
-
Sr. Communications Manager, Flex
2 weeks ago
Amazon Bellevue, United StatesAt Amazon, we're working to be the most Customer-centric company on earth. One customer experience that we're constantly looking to take to a new level is how we fulfill and deliver orders. Our goal is to exceed the expectations of all our customers by ensuring that their orders, ...
-
Sr. Communications Manager, Flex
1 week ago
Amazon Bellevue, United StatesJob ID: | Services LLC · At Amazon, we're working to be the most Customer-centric company on earth. One customer experience that we're constantly looking to take to a new level is how we fulfill and deliver orders. Our goal is to exceed the expectations of all our customers by e ...
-
Flex Services Manager
3 weeks ago
Mary's Place Seattle, United StatesWe are seeking a responsible and energetic individual with a passion for serving families at our shelter locations. General responsibilities include supervising staff, coordinating and facilitating activities, providing basic care and crisis management, and maintaining program sc ...
-
Amazon, Inc. Bellevue, United StatesAt Amazon, we're working to be the most Customer-centric company on earth. One customer experience that were constantly looking to take to a new level is how we fulfill and deliver their orders. Our goal is to exceed the expectations of all our custo Grocery, Program Manager, Man ...
-
Risk & Compliance Program Manager, Amazon Flex
3 weeks ago
Amazon, Inc. Bellevue, United States· At Amazon, we're working to be the most Customer-centric company on earth. One customer experience that we're constantly looking to take to a new level is how to coordinate the delivery of their orders. Our goal is to exceed the expectations of all our customers by ensuring th ...
-
Risk & Compliance Program Manager, Amazon Flex
3 weeks ago
Amazon, Inc. Bellevue, United StatesBASIC QUALIFICATIONS- 3 years of program or project management experience- 3 years of defining and implementing process improvement initiatives using data and metrics experience- Knowledge of Excel (Pivot Tables, V - Look. Ups) at an advanced level Program Manager, Compliance, Ma ...
-
Program Manager, Amazon Flex, DP Experience
3 weeks ago
Amazon Inc Bellevue, United StatesAt Amazon, we're working to be the most Customer-centric company on earth. One customer experience that were constantly looking to take to a new level is how we fulfill and deliver their orders. Our goal is to exceed the expectations of all our custo Program Manager, Manager, Cus ...
-
Amazon Inc Bellevue, United StatesAt Amazon, we're looking for a Sr. Program Manager for Amazon Flex. Amazon Flex works directly with independent contractors called delivery partners to make deliveries to our customers. With Amazon Flex, individuals can now be their own boss deliveri Program Manager, Manager, Ser ...
-
Flex (Project Based) - Project Manager
3 weeks ago
Slalom Seattle, United StatesProject Manager Who You'll Work With At Slalom, personal connection meets global scale. Our vision is to enable a world in which everyone loves their work and life. We help organizations of all kinds redefine what's possible, give shape to the future-and get there. The Program Ma ...
-
Flex (Project Based) - Program Manager
3 weeks ago
Slalom Seattle, United StatesProgram Manager Who You'll Work With At Slalom, personal connection meets global scale. Our vision is to enable a world in which everyone loves their work and life. We help organizations of all kinds redefine what's possible, give shape to the future-and get there. The Program Ma ...
-
Flex (Project Based) - Technical Project Manager
2 weeks ago
Slalom Seattle, United StatesTechnical Project Manager Who You'll Work With At Slalom, personal connection meets global scale. Our vision is to enable a world in which everyone loves their work and life. We help organizations of all kinds redefine what's possible, give shape to the future-and get there. The ...
-
Flex (Project Based) - Technical Project Manager
3 weeks ago
Slalom Seattle, United StatesTechnical Project Manager · Who You'll Work With · At Slalom, personal connection meets global scale. Our vision is to enable a world in which everyone loves their work and life. We help organizations of all kinds redefine what's possible, give shape to the future-and get there. ...
-
Flex (Project Based) - Technical Project Manager
3 weeks ago
Slalom Seattle, United StatesTechnical Project Manager Who You'll Work With At Slalom, personal connection meets global scale. Our vision is to enable a world in which everyone loves their work and life. We help organizations of all kinds redefine what's possible, give shape to the future-and get there. The ...
-
Flex (Project Based) - Marketing Product Manager
2 weeks ago
Slalom Seattle, United StatesMarketing Product Manager Who You'll Work With At Slalom, personal connection meets global scale. Our vision is to enable a world in which everyone loves their work and life.We help organizations of all kinds redefine what's possible, give shape to the future-and get there.The Pr ...
-
Flex (Project Based) - Technical Project Manager
2 weeks ago
Slalom Seattle, United StatesTechnical Project Manager · Who You'll Work With · At Slalom, personal connection meets global scale. Our vision is to enable a world in which everyone loves their work and life. We help organizations of all kinds redefine what's possible, give shape to the future-and get there ...
-
Slalom Seattle, United StatesJob Title: Technical Project Manager · Location: Remote, PST hours · Who You'll Work With · At Slalom, personal connection meets global scale. Our vision is to enable a world in which everyone loves their work and life. We help organizations of all kinds redefine what's possible, ...
-
Flex (Project Based) - Technical Project Manager
3 weeks ago
Slalom Seattle, United StatesTechnical Project Manager · Who You'll Work With · At Slalom, personal connection meets global scale. Our vision is to enable a world in which everyone loves their work and life. We help organizations of all kinds redefine what's possible, give shape to the future—and get there. ...
-
Flex (Project Based) SR DEI Project Manager
3 weeks ago
Slalom Seattle, United StatesJob Title: Senior DEI Project Manager · Location: Hybrid role, must be local to Seattle, WA · Part-Time: (25hrs a week) · Description · The Senior DEI PM, will coordinate DEI learning and development and measurement, learning, and evaluation activities within the DEI center of ex ...
-
Flex (Project Based) Part-Time Project Manager
3 weeks ago
Slalom Seattle, United States Part timeProject Manager, Part-Time (25hrs a week) Who You'll Work With At Slalom, personal connection meets global scale. Our vision is to enable a world in which everyone loves their work and life. We help organizations of all kinds redefine what's possible, give shape to the future-and ...
Sr. Communications Manager, Flex - Bellevue, United States - Amazon
Description
At Amazon, we're working to be the most Customer-centric company on earth. One customer experience that we're constantly looking to take to a new level is how we fulfill and deliver orders. Our goal is to exceed the expectations of all our customers by ensuring that their orders, no matter how large or small, are delivered where and when they need them, as quickly, accurately, and cost effectively as possible. To meet this goal, Amazon is continually striving to innovate and provide best in class service levels through the introduction of pioneering new products and services in the last mile delivery space. We are doing this by building a world class last mile operation, significantly complimented by Amazon Flex. Amazon Flex works directly with independent contractors – called delivery partners – to make deliveries to our customers. With Amazon Flex, individuals can now be their own boss delivering Amazon packages.
We are seeking a Communications Manager for Amazon Flex. In this role, you will be responsible for delivering high quality driver communications to our delivery partners worldwide. You will have communications program and project management experience, excellent writing skills, and the ability easily adapt communications for different audiences. You will exercise extremely high judgment in narrow time frames, inject logic and care into communications, and ensure content meets the highest standards, in a fast-paced and often ambiguous environment. The ideal candidate will have a proven track record in assuming end-to-end ownership, developing communications strategies to achieve business objectives, the execution of the communications tactics, and delivering measurable impact and results from communications initiatives.
Key job responsibilities
We are open to hiring candidates to work out of one of the following locations:
Bellevue, WA, USA | New York, NY, USA
Basic Qualifications
Preferred Qualifications
Amazon is committed to a diverse and inclusive workplace. Amazon is an equal opportunity employer and does not discriminate on the basis of race, national origin, gender, gender identity, sexual orientation, protected veteran status, disability, age, or other legally protected status. For individuals with disabilities who would like to request an accommodation, please visit
Our compensation reflects the cost of labor across several US geographic markets. The base pay for this position ranges from $94,600/year in our lowest geographic market up to $185,000/year in our highest geographic market. Pay is based on a number of factors including market location and may vary depending on job-related knowledge, skills, and experience. Amazon is a total compensation company. Dependent on the position offered, equity, sign-on payments, and other forms of compensation may be provided as part of a total compensation package, in addition to a full range of medical, financial, and/or other benefits. For more information, please visit This position will remain posted until filled. Applicants should apply via our internal or external career site.
