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Santa Ana

    Cocktail Server - Santa Ana, United States - Maggianos Little Italy

    Maggianos Little Italy
    Maggianos Little Italy Santa Ana, United States

    2 weeks ago

    Default job background
    Description

    Job summary:

    Takes orders and serves food and beverages to guests in the restaurant and cocktail area. Responsible for all aspects of professional food service and guest satisfaction.

    Essential functions:

    Must be willing and able to:

  • Effectively service a 6 table station
  • Accurately account for and balance all sales and receipts
  • Communicate clearly with the kitchen both verbally and utilizing the computer register system
  • Present and encourage current promotional information and materials to guest
  • Accurately account for all guest checks issued
  • Accurately record and account for all items ordered and served
  • Accurately accept payment from guest
  • Notify guest of any automatic gratuity
  • Perform calmly and effectively under pressure
  • Communicate with guest clearly, patiently, courteously and with good humor
  • Perform varied duties to ensure all aspects of service according to standing operating procedure
    • Our Passion is Making People Feel Special
    Everyone knows and loves Maggiano's - the food, the atmosphere and the family culture all make it
    a perfect place to dine AND a perfect place to workOur dedication to providing the ultimate in guest service, extraordinary food and memorable experiences is why we were named America's Favorite Casual Dining Chain Requirements

    ​ Qualification standards:

    Must provide a minimum of 2 years full-service restaurant experience or the equivalentMenu and specials

  • Wine list
  • Liquor list and special drinks
  • Accounting procedures
  • Layout of restaurant including table numbers and station numbers
  • Individual restaurant orientation material including rules and philosophies

    • Must be willing and able to:

  • Meet personal schedule requirements punctually
  • Be courteous, pleasant and good natured
  • Respond to the needs of difficult guests with patience and courtesy
  • Accept constructive criticism
  • Get along with co-workers
  • Provide a clean, well manicured persona that reflects the established image of the restaurant
  • Stand and walk for an entire shift
  • Safely transport food from kitchen to guest table over slick, uneven surface
  • Transport food to service a party of 4 in a single trip
  • Transport food and beverage items from source to any guest table continually throughout a shift
  • Safely move about in all areas of the restaurant
  • Work nights, weekends and holidays

    • Applicants should have prior experience in a full service restaurant.

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