Sales and Service Advisor - Las Vegas

Only for registered members Las Vegas, United States

2 days ago

Overview · Sun Auto Tire & Service (Sun Auto and Tire Works) is a leading provider of quality aftermarket automotive repair, maintenance, and tire services. Sun Auto Tire & Service encompasses over 500 retail locations throughout the United States. · The Service Advisor is respon ...

Job description

Overview

Sun Auto Tire & Service (Sun Auto and Tire Works) is a leading provider of quality aftermarket automotive repair, maintenance, and tire services. Sun Auto Tire & Service encompasses over 500 retail locations throughout the United States.

The Service Advisor is responsible for selling and promoting all products and services offered by Tire Works by following the company's store standards and expectations.

COMPENSATION: $48K - $100K depending on experience

Benefits:

Competitive Bi-Weekly Pay
Tuition Reimbursement, up to $3,00 annually
Paid Vacation and Sick Time
6 Paid Holidays
Medical, Dental and Vision Insurance
Life Insurance (Company paid)
401(k) Retirement Savings Plan with Company Match
Discounted Services on Personal and Immediate Family Vehicles
Opportunity for Advancement

Principal Duties and Responsibilities:

Promptly greet customers in a professional and courteous manner both in person and on the telephone using the Company's standardized customer service techniques.
Listen to and thoroughly document customer's concerns; inspect vehicle and refer to service history to accurately identify and verify customer's service needs.
Recommend services according to appropriate level of knowledge. Clearly communicate any additional recommendations from the Automotive Technician to the customer so that they can make an informed decision. Properly document all recommendations in customer file.
Promote the sales of appropriate services, parts, and accessories by demonstrating an understanding of the product and associated service requirements.
Provide customer with an accurate quote that includes cost and time of completion for the services approved by the customer. Provide customer with updates throughout the day on the status of their services.
Follow proper procedures when cashing out a customer's ticket to include a review of the completed multi-point inspection and explanation of applicable warranties.
Conduct post repair and declined services follow up phone calls to ensure customer satisfaction for all individual customers.
Track all new returns, core returns and warranty parts for individual customers
Other duties as assigned

Qualifications:

High School Diploma or equivalent
Prior experience as a Service Advisor is highly preferred, but not required
Professional appearance and proven ability to work in a process driven environment
Possess a current and valid driver's license
Must be at least 18 years old
Ability to work Monday - Saturday

Working Conditions and Physical Demands:

The Sales & Service Advisor will be exposed to moderate to loud noises, dust, exhaust fumes, lubricants, petroleum products, vapors, caustic materials, and other hazardous and non-hazardous materials. The temperature in the work environment varies and could include extreme heat and/or extreme cold depending on the ambient temperatures outside. The use of safety goggles or other PPE may be required when working in these conditions.

The Sales & Service Advisor must be able to meet the following physical requirements:

Stand up to eight hours per day in the shop and able to walk to gain access to various areas of the building
Bend, stoop, kneel and crouch regularly throughout the day; must have full range of motion with arms and hands and be able to feel, handle or grasp objects frequently
Lift and/or move up to 10 pounds regularly, lift and/or move up to 70 pounds frequently.
Communicate with customers and shop personnel
Vision sufficient to detect color, depth, and re-focus

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Sun Auto Tire & Service provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws.

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