clinical operations manager - Kankakee - Riverside Healthcare

Description

The Clinical Operations Manager, Imaging Services is responsible for the daily clinical and operational management of Riverside Medical Center's imaging service lines, ensuring high-quality, efficient, and patient-centered diagnostic care. This position oversees imaging clinical and non-clinical supervisors and clinical support staff, manages departmental operations, and drives excellence in performance, quality, and service delivery across all imaging modalities.

This leader will also provide technical or administrative support as needed—maintaining active engagement in imaging operations to ensure seamless workflow, adherence to regulatory standards, and excellence in patient care. The Clinical Operations Manager works collaboratively with radiologists, technologists, nurses, physicians, and administrative leaders to achieve departmental and organizational goals.

Essential Duties and Responsibilities

Clinical & Patient Care Management

• Ensure the delivery of safe, effective, and compassionate imaging care across all modalities (e.g., radiography, CT, MRI, ultrasound, mammography, nuclear medicine).
• Provide technical or administrative support as needed, such as assisting with patient coordination or patient or staff satisfaction follow up.
• Monitor and evaluate the quality of imaging services through audit, observation, and review of documentation, ensuring adherence to professional and regulatory standards.
• Maintain compliance with all applicable laws and regulations, including those set forth by CMS, IDPH, DNV, ACR, and HIPAA.
• Identify risks to patient safety, quality, or operational efficiency, and develop corrective or preventive action plans.
• Oversee competency validation, training, and continuing education for technologists and support staff.
• Collaborate with other clinical departments to support coordinated patient care and optimize scheduling and throughput.

Operational & Practice Management

• Provide leadership and oversight of imaging operations, ensuring efficient workflows, appropriate staffing, and optimal patient experience.
• Manage staffing models, scheduling, budgets, and productivity metrics to meet department and organizational objectives.
• Oversee imaging equipment, ensuring maintenance, calibration, and regulatory compliance with safety standards.
• Partner with biomedical engineering and facilities teams to coordinate equipment service and replacement planning.
• Support front-end processes including patient scheduling, registration, and timely reporting and documentation to optimize patient flow and satisfaction.
• Collaborate with leadership to drive service line growth, technology advancement, and process improvement initiatives.

Leadership & Staff Development

• Recruit, train, and mentor imaging and clinical support staff, fostering a culture of collaboration, accountability, and professional growth.
• Conduct regular team meetings to communicate updates, review safety and performance metrics, and recognize achievements.
• Partner with Human Resources on employee development, performance evaluations, and disciplinary processes as needed.
• Promote interdisciplinary teamwork between imaging, nursing, and specialty areas to enhance patient outcomes and operational success.

Physician & Stakeholder Relations

• Cultivate positive relationships with radiologists, referring providers, and interdisciplinary clinical teams.
• Facilitate open communication and problem-solving to enhance service delivery and patient satisfaction.
• Represent Imaging Services in alignment with Riverside's mission, values, and commitment to patient-centered care.

Performance & Compliance

• Monitor and analyze operational, financial, and quality indicators to identify areas for improvement and implement corrective actions.
• Maintain policies and procedures in accordance with accreditation standards, evidence-based practices, and hospital guidelines.
• Lead or participate in quality improvement initiatives, committees, and audits.
• Ensure departmental readiness for inspections, audits, and accreditation surveys (ACR, DNV, IDPH, or other applicable bodies).

This job description indicates the general nature and level of work expected of the incumbent. It is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities required of the incumbent. Incumbent may be required to perform other related duties.

Our Commitment to You:

Riverside Healthcare offers a comprehensive suite of Total Rewards: benefits and nationally rated employee well-being programs, competitive compensation, generous retirement offerings, programs that invest in your career development and so much more – so your journey at and away from work is remarkable. Our Total Rewards package includes:

Compensation

• Base compensation within the position's pay range based on factors such as qualifications, skills, relevant experience, and/or training
• Premium pay such as shift differential, on-call
• Opportunity for annual increases based on performance

Benefits - .5 to 1.0 FTE

• Paid Time Off programs
• Health and welfare benefits such as medical, dental, vision, life, and Short- and Long-Term Disability
• Health Savings and Flexible Spending Accounts for eligible health care and dependent care expenses
• Defined contribution retirement plans with employer match and other financial wellness programs
• Educational Assistance Program

Benefits to .49 FTE:

• Paid Leave Hours accrued as you work

Required Experience

• Minimum of 3 years of progressive experience in imaging or clinical operations, with at least 1 year in a leadership or supervisory role.
• Experience managing imaging operations, scheduling, staffing, and quality/performance metrics.
• Strong understanding of regulatory standards and compliance requirements for diagnostic imaging.

Preferred Experience

• Experience with EPIC/EMR systems.
• Background in multiple imaging modalities or ambulatory/outpatient imaging centers.

Required Education & Licensure

• Licensed Registered Radiologic Technologist (ARRT) or Registered Nurse (RN) in the State of Illinois, in good standing.
• Bachelor's degree in Radiologic Sciences, Nursing, Healthcare Administration, or a related field.

Preferred Education & Certification

• Master's degree in Healthcare Administration, Business Administration, or related field.
• Professional certification in leadership or imaging administration (e.g., CRA, CNML, or NE-BC).

Employee Health Requirements:

Exposure/Sensory Requirements

Exposure to:

Chemicals: NA

Video Display Terminals: Average

Blood and Body Fluids: Minimal exposure - to follow universal precautions.

TB or Airborne Pathogens: Potential risk for exposure, however, the degree of exposure is to be determined on an individual basis.

Sensory requirements (speech, vision, smell, hearing, touch):

Speech: Needed for communicating, interviewing and counseling patients, families, staff and community agencies.

Vision: Needed to read memos and literature, and for interviewing and counseling..

Smell: NA

Hearing: Needed for communicating, interviewing, and counseling.

Touch: Needed for documentation.

Activity/Lifting Requirements:

Percentage of time during the normal workday the employee is required to:

Sit: 70%

Twist: 3%

Stand: 10%

Crawl: 0%

Walk: 30%

Kneel: 1%

Lift: 1%

Drive: 0%

Squat: 1%

Climb: 0%

Bend: 1%

Reach above shoulders: 1%

The weight required to be lifted each normal workday according to the continuum described below:

Up to 10 lbs: Frequently

Up to 20 lbs: Not Required

Up to 35 lbs: Not Required

Up to 50 lbs: Not Required

Up to 75 lbs: Not Required

Up to 100 lbs: Not Required

Over 100 lbs: Not Required

Describe and explain the lifting and carrying requirements. (Example: the distance material is carried; how high material is lifted, etc.): May occasionally carry books, charts, or printed material to specified locations for program set up.

Maximum consecutive time (minutes) during the normal workday for each activity:

Sit: 378

Twist: 0

Stand: 54

Crawl: 0

Walk: 162

Kneel: 5.4

Lift: 5.4

Drive: 0

Squat: 5.4

Climb: 0

Bend: 5.4

Reach above shoulders: 5.4

Repetitive use of hands (Frequency indicated):

Simple grasp up to 10 lbs.

Normal weight occasional

Pushing & pulling Normal weight occasional

Fine Manipulation: Writing, use of computer keyboard, telephone use, push patient in wheelchair.

Repetitive use of foot or feet in operating machine control: None

Environmental Factors &Special Hazards

Environmental Factors (Time Spent):

Inside hours: 8

Outside hours : 0

Temperature: Normal Range

Lighting: Average

Noise levels: Average

Humidity: Normal Range

Atmosphere:

Special Hazards: NA