Field Service Engineer - New Orleans, LA

Thank you for your interest in our Field Service Engineer – Electrical (Evergreen) position. This is a critical position that requires continuous hiring and therefore we keep this job posting active throughout the year for expected future openings.  If you are looking for an imme ...

Job description

Thank you for your interest in our Field Service Engineer – Electrical (Evergreen) position. This is a critical position that requires continuous hiring and therefore we keep this job posting active throughout the year for expected future openings.  If you are looking for an immediate opportunity, please take a look at our careers page:

As a Field Service Engineer- Electrical you will be responsible for supporting automation and propulsion control systems delivered by Kongsberg Maritime. This includes working with Power Management Systems, Fire & Gas Systems, Emergency Shutdown Systems, Custody Transfer Systems, Gas Management System, and other automation systems delivered by Kongsberg Maritime in an upgrade, modification, and after-sale capacity. This is a fast-track technical position that will give you an opportunity to learn new skills in exciting maritime applications.

Key Accountabilities

• Timely and accurate completion of service reports, timesheets and expense reports following service assignments per Work Order
• Production and updates to As-Built Documentation
• Developing own qualifications through internal/external training course

Key Responsibilities

• Provide preventative and corrective maintenance to Kongsberg control systems OR Service onboard vessels with KM Systems
• Able to work with a team of Field Service Engineers on new builds, commissioning, and refit/retrofit upgrades.
• Execute service assignments as requested by the customer
• Troubleshooting via Phone and Email support lines
• Read and interpret drawings and controls system architecture
• Use of a multimeter/SW tools for troubleshooting communication or loop errors
• Understanding of Power Management Systems, generator, and governor control functionality
• Able to add or modify control logic
• Interface with customer and internal engineering groups
• Familiar with Serial and Network communication protocols: profibus, TCP/IP, modbus, etc, CAN, 232,422,485, TCP/IP, etc)
• Complete and submit timesheets and expenses in a timely fashion
• Ownership over assigned cases and/or service trips
• Suggest improvements to our products and report needs to Service Manager or product department
• Proactively suggest to customers available upgrades/new products while onboard
• Carry out actions to prevent errors within our delivery and after sales deliveries
• Support Key Support Managers with aftersales quotations and technical information
• AC/DC electrical motors
• Troubleshoot and modify to HVAC and Fire & Gas control systems (Autronica)
• PC competency (networking, troubleshooting, module modification)
• Use of electrical and hydraulic pressure measurement tools

 Qualifications and experience

• Degree in Electrical, Electronics, Electromechanical, or Computer Engineering or
• equivalent industry/military training
•  Knowledge of general Electrical/Electronic control system concepts such as PID controllers, filters, communication protocols.
• Ability to produce and interpret technical documentation
• Ability to troubleshoot low voltage electrical components, use of multimeters, etc.
• Experience with PLC / SCADA systems and their architecture is highly desired
• Customer service oriented
• Ability to work under pressure
• Good communication skills and fluent in English
• Microsoft 365 package user level
• Hold a valid passport as this role requires the ability to travel internationally
• Authorized to work lawfully in the US without company sponsorship
• Availability to travel up to 50% -70% with short notice, after hours, holidays/weekend, for long periods both locally and internationally
• Working knowledge of hydraulics and mechanical process, Must be Hands-On and curious

Work location

New Orleans, Louisiana

What we can offer you:

• Competitive compensation packages
• Fully subsidized health & welfare benefits with an option of a high deductible plan which includes an employer contribution towards your health savings account
• Fully subsidized dental and vision coverage
• Up to 5% employer match program
•  Flexibility with Paid Time Off
• Career growth opportunities
• Safe and collaborative culture

Kongsberg Maritime is a technology pioneer, enabling a more sustainable future for our oceans. Our zero-emission integrated technologies advance the maritime industry and solve our customers' toughest problems. With unmatched competence, domain knowledge, innovation, and market reach, we are the trusted maritime partner. Headquartered in Kongsberg, Norway, the company has manufacturing, sales and service facilities in 35 countries

Our Global Customer Support division is responsible for Kongsberg Maritimes services, upgrades and support in the aftermarket. Our 3000 employees are present in 35 different countries around the world. During the operational lifetime of more than installations, we ensure cost-efficient delivery of services, upgrades and spare parts in order to secure availability and predictability to our customers.

KONGSBERG is a leading global technology group. Throughout our proud two hundred year history, we have continuously advanced, applying innovative solutions to the needs of our customers, partners and society at large. We believe diversity is our strength. By fostering an inclusive and diverse culture we nurture and ensure space for different perspectives and ideas. We are determined in our work to mature and improve our ability to utilize our diversity and culture of differences to create positive business results.

Protechting people and planet

KONGSBERG provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.