Sales Support Manager - Hillsboro, OR, United States - TEKsystems

    TEKsystems
    TEKsystems Hillsboro, OR, United States

    1 month ago

    TEKsystems background
    Full time Manufacturing / Mechanical
    Description

    Job Description:

    • Internal Front Office Lead
    • Manage Customer Service Team (4 people)
    • Directly manage order management, service, and support
    • Control appropriate documents and procedures including updates.
    • Internal Training as needed.
    • External Training as needed.
    • Compliance Trainings as needed.
    • Weekly Team Meetings and Updates
    • Individual Case Monitoring
    • Case Escalation requests
    • Team Accountability
    • Monitor service and support levels.
    • Make sure that all customer interactions are properly recorded.
    • Perform employee performance reviews.
    • Recruit, Interview, Hire as needed.
    • Disciplinary corrective actions as needed.
    • RMA monitoring and approvals
    • Freight Claim Management
    • Continued Efficiency improvements
    • Service Company Management
    • Expense control
    • Metric and Trend Reviews
    • Management reports Monthly and as requested.
    • Open Order Monitoring
    • Possible offsite meetings or Customer Visits

    Skills & Qualifications:

    • Valid DL
    • Preferred 5 Years Managerial Experience
    • Preferred 5 Years Customer Service Experience
    • Preferred 2 Years Manufacturing site experience.
    • Microsoft 365 Suites – BC
    • Preferred SharePoint
    • DocuWare
    • MS Word/Excel

    For more information contact Morgan at

    About TEKsystems:



    We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company.

    The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.