Field Service Manager - Blaine
1 week ago
+ Participates in decisions relating to selection promotion transfer compensation discipline of personnel;
+ Effectively communicates company policies objectives programs schedules budgets to assure understanding by employees;
+ Evaluates effectiveness of assigned personnel on a continuing basis performs performance reviews salary actions as scheduled.
+ Creates maintains multi-year service strategy aligned to BU goals installed base needs customer uptime outcomes.
+ Partners sales team identifies closes opportunities,
keeps current new technologies ideas industry; supports develops verifies maintains documentation deliverables GAMP ISO procedures participates special projects activities assigned duties responsibilities regular customer focus activities evaluate customer expectations competitive advantages aftermarket opportunities.
+ Builds cooperation participation amongst individuals teams functions creates teams address problems issues inspires teamwork achieve optimum results delegates empowers holds accountable common goals consistently models Company core values Compassion Integrity Respect Responsibility Service.
+ Provides project leadership functional supervision all service spare parts project phases monitors work performance takes corrective action necessary monitors evaluates financial data proper management service spare parts projects provides ongoing communication customers employees throughout project regarding status questions problems change notifications. Service Quotation Conceptualization Execution: Communicates customers vendors sales staff others gather information specifications determine RFQ complete cost effectively for customer Ascential MLS Reviews proposal specifications drawings follows ISO quote procedures determine scope required contents estimate prepares estimates accurately calculating purchased fabricated parts labor hours freight develops formal quote communicates internal support personnel ensure comprehensive meets economic performance delivery needs customer writes formal quote quoted figures seeking commitments vendors estimates time material costs price Lead end-to-end delivery for service work planning scheduling resourcing execution field readiness documentation close-out manage scope schedule cost change control services projects special services drive standardized methods tools policies efficient delivery consistent customer experience own reporting KPIs response time on-time completion first-time fix rate repeat calls utilization satisfaction.
Job description
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