- Navigates Sierra, TBS print management system, and MyPC Reservation system to provide library customers their account information as well as assist them in making or confirming reservations.
- Provides library users service and assistance with library-provided technology and software -uploading/downloading files, navigating web pages, signing up for email, scanning documents or photos, etc. - in a proactive manner.
- Assists customers with printing, signing up for a library card, and checking out equipment (laptops, charging kit, headphones, etc.)
- Is able to accurately charge customers for materials using Sierra
- Maintains a clean and welcoming space for customers
- Tempers people's expectations to what is possible with their time, your time, skills, and resources in the TechCenter or MakerSpace
- Utilizes Stand-by, Recording Booth, and Sewing Kit sign-in sheets accurately
- Provides basic level support for all of the Library's eBranch offerings
- Effectively communicates with other staff members and supervisors, both within the department and externally.
- A drive to learn more about the equipment and software on your own.
- Ability to troubleshoot basic issues with Makerspace equipment and TechCenter hardware.
- Greets guests and gauge purpose of visit
- Ability to assist patrons on some Makerspace equipment and projects
- Keeps supplies (i.e. button drawers, vinyl) well-stocked
- Informs staff member in charge about equipment issues, supply issues, etc.
- Answers library users' reference questions, in person and on the telephone, using materials in a variety of formats
- Assists customers connecting to Wi-Fi from their personal devices
- Assists customers with their personal devices over a variety of operating systems (Windows, Android, iOS, Kindle)
- Refers customers to senior staff for more complex questions
- May facilitate basic computer classes, one on one technology appointments, or provide basic information for tours/visitors to the MakerSpace
- May participate in outreach events
- Uses off desk time effectively by reading emails, blogs, and discussion forums to stay up to date on policies, procedures, and upcoming initiatives as well as completing required trainings
- Performs a variety of clerical duties.
- Performs related responsibilities and other duties as assigned
- Regular, punctual and reliable attendance is required.
- Interacts with people of varying personalities and ages in a variety of situations.
- Ability to enthusiastically and consistently provide excellent customer service based on the proactive service model.
- Analytical ability to understand and solve unusual or difficult technical or reference questions by supplying information well suited to the library user.
- Stands, walks and uses hands to perform tasks for the majority of the workday.
- Has independent judgment to perform reference duties and to follow up without direct supervision; determines time commitments for the task at hand; applies policies to the situations encountered.
- Able to work independently and develop value-added and innovative solutions to problems.
- Shows initiative in finding solutions to issues that hinder effective service.
- Makes change accurately.
- Handles materials/equipment.
- Understands verbal and written communication.
- Communicates with others in person, by telephone, or via email.
- Maintains composure while handling complaints from the public.
- Works with frequent interruptions.
- Is able to prioritize customer service needs as they arise.
- Maintains records and follows procedures consistently.
- Must demonstrate the skills and abilities to interact with the public, staff, and management in a respectful and professional manner that reflects the Library's Values.
- Works under broad supervision using established procedures and oral instructions from supervisor.
- Needs to be familiar with computers and be able to perform computer functions and troubleshooting.
- Maintains a positive working relationship with both co-workers and library users.
- Must be able to work evenings and weekends.
- Must be able to communicate clearly and concisely, orally and in writing, including formal communications and making presentations.
- Must possess the ability to make independent decisions when circumstances warrant.
- Must be able to perform basic math skills, adding, subtracting, dividing etc.
- Must possess competency in safe construction, making, woodworking, electronics, digital design and metalworking concepts and processes and the ability to assist the public with such processes.
- Must be able to operate office equipment including information management tools (Windows applications, Microsoft Suite, etc.).
- Must possess the ability to deal tactfully with staff, visitors, government agencies, and the general public.
- Must possess ability and willingness to work harmoniously with other staff.
- Must be willing to seek out new methods and principles and be willing to incorporate them into existing practices.
- Must have patience, tact, a cheerful disposition and enthusiasm as well as the willingness to handle difficult staff and situations.
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PT TechCenter/Makerspace Technician/Main Library - Cincinnati, United States - The Public Library of Cincinnati & Hamilton County
Description
PT TechCenter/MakerSpace Technician/Main LibraryDated Posted: 3/4/24
POSITION SUMMARY:
The TechCenter/MakerSpace Technician interacts directly with library users on the public floor, at the reference desk, and on the phone.
Helps customers in the use of technology and computer skills including Microsoft Office products, workforce development, social media applications, etc.
DUTIES:
QUALIFICATIONS:
POSITION:
Part-time
EDUCATION:
High School graduate or equivalent
HOURS:
20 hours per week, including evenings and weekends
SALARY:
Grade 4:
$16.19 per hour
DEADLINE:
Until Filled
Equal Employment Opportunity Employer
