Technical Customer Success - New York - Connecteam

    Connecteam
    Connecteam New York

    1 week ago

    Description
    Who Connecteam is:
    Connecteam is a TLV-based startup on a mission to transform the work experience for 80% of the world's global workforce-the deskless employees.
    Our business management platform empowers thousands of businesses by eliminating the daily hustle and complexities of team management, giving them the peace of mind to focus on growing and running their business.
    Description:
    We are looking for a driven and tech-savvy Professional Service Manager to join our team. In this role, you will deliver professional services to our clients. You will set up Connecteam features based on their workflows, integrate Connecteam with other platforms, and migrate data from existing tools into Connecteam. You'll work closely with the CS and R&D teams to develop expertise and provide outstanding service, streamlining customer processes, onboarding, and saving them valuable time.
    Responsibilities:
    • Meet with clients daily to deliver professional services.
    • Work offline to complete tasks assigned by clients.
    • Build and maintain strong relationships with customers, understand their needs, and provide tailored solutions.
    • Manage multiple tasks in a fast-paced, high-pressure environment.
    • Collaborate with the CS and R&D teams to ensure a seamless customer experience.
    Requirements:
    • 1 year of experience in a SaaS company - MUST.
    • Native-level English proficiency - MUST.
    • You are tech-savvy, dedicated, eager, and curious to learn new things and constantly improve.
    • Strong team player with excellent communication and collaboration skills.
    • Ability to thrive in a high-pressure environment.
    Working hours:
    • Monday-Friday: 9:00am-5:00pm.
    What We Offer:
    This role offers a competitive salary of 50,000-60,000$ per year, along with Medical Coverage, Insurance plan, 401K, Paid time off for vacation, sick days.
    If you're passionate about helping businesses grow efficiently and have the required experience and skills, we'd love to hear from you
    Joining Connecteam Is The Smart Move:
    • We build our people up. Every team member is treated as a long-term investment and we recognize the value in always nurturing and training them so they can go above and beyond in their skills and job duties.
    • We make an impact on our customer's business. We are on a mission to provide managers of all business types and sizes with the tools they need to communicate, operate, engage, and run their deskless workforce. Our product offers them an effective and affordable solution to run their business.
    • We get the job done. Connecteam employees are passionate in executing their job duties so they can drive the company forward and provide real value to our customers.
    • We have fun From weekly happy hours to holiday parties, we always enjoy each other's company (and good food, of course). Connecteam is like one big, happy family
    • Everyone is welcome. Connecteam is committed to building an encouraging, caring, and supportive environment. We share a responsibility to support our team and enrich their lives.
    Together we will shape the future of work

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