Customer Account Management 5 - Bohemia, United States - PDS Defense

Description

Call Center/Customer Service

Customer Account Management - Job ID#205346 Bohemia, NY Posted: 4/9/2024
Job Description

Job ID#:
205346

Job Category:
Call Center/Customer Service

Position Type:
Associate - W2

Duration:
9 mo

PDS Defense, Inc. is seeking a Customer Account Management 5, in Bohemia, NY.

Job Description:

Reporting to the Manager of Customer Service, the Customer Account Administrator is responsible for overall customer account management which includes purchase order management, forecast input, pricing review, open order review and management, contract review, credit and debit processing and any other activities related to resolving customer issues.

The Customer Account Administrator is the focal point to the customer.

Primary Responsibilities

• Responsible for the full life cycle of customer purchase orders. (receive, review, approve, process, follow-up)
• Identify and assess customer needs to achieve satisfaction
• Build sustainable relationships and trust with customer contacts through open and interactive communication
• Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution
• Manage incoming phone calls and emails from internal and external customers
• Ability to analyze contractual documents, pricing, and lead times of all assigned Customer Contracts
• Provides liaison between customer and company personnel with regard to contract commitments, modifications and revisions
• Makes special studies, investigations and analyses and prepares related reports
• Daily interaction with Sales, Supply Chain/Logistics, and Production counterparts
• May require occasional evening or early morning calls to align and coordinate with international customers
• Performs other related duties as required

Preferred Qualifications

• Proven customer support experience or experience as a Customer Account Manager
• Ability to multi-task, prioritize, and manage time effectively
• Superior organizational skills
• Strong sense of urgency and ability to prioritize competing tasks
• Exceptional written and oral communication skills
• Able to anticipate needs and shows initiative
• Aerospace industry experience, preferred
• Manufacturing experience, preferred
• Project Management experience working in cross functional teams, preferred
• Proficient in MS Office products (Word, Excel, PowerPoint, Project, etc.)

Job Requirements

Minimum Security Clearance:
No Clearance

VEVRAA Federal Contractor / Request Priority Protected Veteran Referrals / Equal Opportunity Employer / Veterans / Disabled
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VEVRAA Federal Contractor / Request Priority Protected Veteran Referrals / Equal Opportunity Employer / Veterans / Disabled