Domestic Agent II position for Southeast Reno location - Spherion

Description

Spherion Staffing Reno, NV is recruiting for a Domestic Agent II position for Southeast Reno location.
High end customer service role
M-F, 8am-5pm
$21.21-$29.94 hr, temp to hire.

Responsibilities:
Overview:
The Domestic Agent II has high visibility, is the primary contact for designated customers, and responsible for the outcome of assigned projects including customer service, tracking, routing, problem resolution, vendor compliance and customer interaction.

Responsibilities:
Essential
Quoting, tracking and tracing domestic freight shipments moving via air/ground on a daily basis. Track overhead shipments daily and route accordingly
Route freight shipments across multiple transportation modes and services based upon client requests
Proactively communicate with clients regarding status of freight
Communicate with vendors/suppliers regarding shipment dispatch, routing and rates
Assist local sales and domestic offices with air/ground freight issues
Manage daily on-time and defect codes, carrier re-weights and insure all masters rated
Assist in compiling customer specific key performance indicator (KPI) reports on a weekly/monthly basis as needed
Ensure paperwork, labeling and scanning for accuracy
Understand the requirements/expectations of handling shipments of consequence ? NFO, high-value, date/time specific, etc.
Responsible for processing monthly inventory
All other duties as the business deems necessary

Working hours: 8:00 AM - 5:00 PM

Skills:
Associates Degree or equivalent
3-5 Freight Forwarding experience required, 5 -7 years preferred
Proficient in MS Word, Excel, SAP and AS400 experience is helpful but not required
Intermediate knowledge of IATA and TSA regulations.
High attention to detail and ability to work independently
High level of organizational skills
Team Player focused attitude
Time management is extremely important to meet customer deadlines in a fast-paced, high-volume work environment

Education:
Associate

Experience:
4-7 years

Qualifications:
Customer Focus (knowing the customer business needs and acting accordingly; proactively addresses customer concerns. Assists business partners and customers to achieve their work goals via application of their own skills and knowledge; strives to provide consistent customer satisfaction.)
Oral & Written Communication (Shaping & expressing ideas & information in an effective and professional manner. Uses appropriate grammar and choice of words in oral speech. Writes grammatically and uses appropriate business writing style.)
Teamwork (Working as a productive member of a cohesive group toward a common goal. Offers support for others ideas and opinions. Expresses disagreement constructively. Provides assistance to others when needed. Shares his/her expertise with others.)
Problem Solving (Having the ability to identify problems and issues of varying complexities and find effective solutions, considering multiple sides of an issue. Weighs consequences before making final decision. Not discouraged by ambiguous situations. Adjusts approach to achieve results.)
Attention to Detail (Ensures one?s own work are complete and accurate; monitors the quality of work, verifies information, checks the accuracy of own and other?s work; organizes information and materials for others to understand.)

High level temp to hire customer facing role in Southeast Reno. If interested, apply today then call Thanks.

Spherion has helped thousands of people just like you find work happiness Our experienced staff will listen carefully to your employment needs and then work diligently to match your skills and qualifications to the right job and company. Whether you're looking for temporary, temp-to-perm or direct hire opportunities, no one works harder for you than Spherion.

Equal Opportunity Employer: Race, Color, Religion, Sex, Sexual Orientation, Gender Identity, National Origin, Age, Genetic Information, Disability, Protected Veteran Status, or any other legally protected group status.

At Spherion, we welcome people of all abilities and want to ensure that our hiring and interview process meets the needs of all applicants. If you require a reasonable accommodation to make your application or interview experience a great one, please contact

Pay offered to a successful candidate will be based on several factors including the candidate's education, work experience, work location, specific job duties, certifications, etc. In addition, Spherion offers a comprehensive benefits package, including health, and an incentive and recognition program (all benefits are based on eligibility).

key responsibilities

Overview:The Domestic Agent II has high visibility, is the primary contact for designated customers, and responsible for the outcome of assigned projects including customer service, tracking, routing, problem resolution, vendor compliance and customer interaction. Responsibilities:EssentialQuoting, tracking and tracing domestic freight shipments moving via air/ground on a daily basis. Track overhead shipments daily and route accordingly Route freight shipments across multiple transportation modes and services based upon client requests Proactively communicate with clients regarding status of freight Communicate with vendors/suppliers regarding shipment dispatch, routing and rates Assist local sales and domestic offices with air/ground freight issues Manage daily on-time and defect codes, carrier re-weights and insure all masters rated Assist in compiling customer specific key performance indicator (KPI) reports on a weekly/monthly basis as needed Ensure paperwork, labeling and scanning for accuracy Understand the requirements/expectations of handling shipments of consequence ? NFO, high-value, date/time specific, etc. Responsible for processing monthly inventory All other duties as the business deems necessary

experience

4-7 years

skills

Associates Degree or equivalent3-5 Freight Forwarding experience required, 5 -7 years preferred Proficient in MS Word, Excel, SAP and AS400 experience is helpful but not requiredIntermediate knowledge of IATA and TSA regulations.High attention to detail and ability to work independentlyHigh level of organizational skillsTeam Player focused attitudeTime management is extremely important to meet customer deadlines in a fast-paced, high-volume work environment

qualifications

Customer Focus (knowing the customer business needs and acting accordingly; proactively addresses customer concerns. Assists business partners and customers to achieve their work goals via application of their own skills and knowledge; strives to provide consistent customer satisfaction.) Oral & Written Communication (Shaping & expressing ideas & information in an effective and professional manner. Uses appropriate grammar and choice of words in oral speech. Writes grammatically and uses appropriate business writing style.) Teamwork (Working as a productive member of a cohesive group toward a common goal. Offers support for others ideas and opinions. Expresses disagreement constructively. Provides assistance to others when needed. Shares his/her expertise with others.) Problem Solving (Having the ability to identify problems and issues of varying complexities and find effective solutions, considering multiple sides of an issue. Weighs consequences before making final decision. Not discouraged by ambiguous situations. Adjusts approach to achieve results.) Attention to Detail (Ensures one?s own work are complete and accurate; monitors the quality of work, verifies information, checks the accuracy of own and other?s work; organizes information and materials for others to understand.)

education

Associate