Customer Experience Project Manager I - Libertyville - Creative Circle

Description

Our client in the healthcare industry, is looking for a Campaign Operations Manager to join their team on a flexible hybrid basis, in Mettawa, IL for one year with the potential to extend. 

The Campaign Operations Manager is part of the Digital Lab team and will be responsible for playing an integral part of the Consumer CRM team to drive day-to-day management, execution, and delivery of CRM projects across the consumer commercial brands.

The Campaign Operations Manager is responsible for a key franchise group (e.g., Oncology) and leads consumer brand team marketing initiatives, supporting cross-functional team members and agency partners to align and execute on email, SMS, and direct mail campaigns. This role will focus on tactical execution of the campaign roadmap through its entire lifecycle to increase performance and efficiency.

Responsibilities

-Responsible for day-to-day management and oversight of medium-high complex brand CRM engagements including developing project plans, creating status reports, conducting weekly status meetings, following up / communicating with all stakeholders to ensure on-time, flawless execution of brand CRM programs.

-Learn the business for the respective therapeutic areas/brands

-Effectively work with multiple departments and agencies throughout project development and implementation to keep projects on time and ensure all requirements are met.

-Proactively manage workload and continuously look for ways to improve brand campaigns to meet brands' objectives and goals by reviewing campaign performance, identifying optimization opportunities, and communicating them to the marketing team.

-Develop and maintain project documents, timelines, proofing checklists and status reports. Possess minute-by-minute knowledge of all work in progress, identify risks and ways to mitigate issues.

-Partner with cross functional / agency teams to create processes to capture requirements, gain approvals, document metadata, and verify data elements needed to execute campaigns.

-Document change requests, notify the team, and understand timeline implications. Seek standardization, automation, and process improvement wherever possible to deliver on vision for the team of faster, better, cheaper year over year.

-Prepare quarterly campaign audits and campaign performance SLAs and review with CRM leadership

-Identify any issues or concerns, the team has with cross functional and agency partners. Identify issues, identify root cause, and recommend corrective action where necessary

-Monitors campaign performance and proactively provide recommendations to drive an increase in engagement.

-Participate in the planning process with brands, internal cross functional teams, and their respective agency partners. Maintain check-ins with each team to track actual campaign activity and manage resources accordingly.

-Prepares well-organized, clear, and concise communications and sets clear expectations. Creates quarterly business reviews with brand and omnichannel leaders

-Builds strong relationships to enable higher performance.

Qualifications:

-Bachelor's degree in business or marketing or equivalent experience

-3-5 years of experience of Database Marketing, CRM, Email, Digital, Direct Mail, 1:1 marketing experience

-Minimum of 3 years of hands-on work experience in client service, account or response management discipline

-Digital marketing or interactive agency experience is a plus

-Ability to lead multiple projects simultaneously in a fast-paced, dynamic environment.

-Excellent written, verbal, and interpersonal communication skills to effectively work with team members

-Analytical ability to identify optimization opportunities and program related issues

-Enthusiastic, solution-oriented attitude in accepting work/new challenges

-Excellent knowledge of Microsoft Office Software: Word, Excel, PowerPoint, and Outlook

-Knowledge of current marketing automation and email delivery technologies, and familiarity with how the digital ecosystem is evolving

-In-depth knowledge and experience with Salesforce Marketing Cloud or equivalent enterprise marketing automation platforms such as Adobe Marketo, Adobe Campaign, or Unica

-Experience implementing CRM best practices

-Proven track record of launching successful email campaigns and/or consumer programs

Top 3-5 skills, experience or education required for this position:

1. CRM & Marketing Automation Expertise

Deep understanding of CRM platforms (e.g., Salesforce Marketing Cloud, Veeva CRM, Adobe, HubSpot) including audience segmentation, data flows, triggers, and campaign orchestration

CRM Email experience is a MUST

2. Campaign Operations & Execution Management

Ability to manage end-to-end campaign deliveryintake, requirements gathering, timelines, dependencies, QA, deployment, and post-launch optimization.

3. Project Management & Cross-Functional Leadership

Strong skills in managing complex, multi-stakeholder projects across marketing, IT, analytics, compliance/legal, and agencies, with clear communication.

4. Data & Operational Acumen

Comfort working with customer data, campaign metadata, reporting, and performance metrics; ability to identify operational gaps, troubleshoot issues, and drive process improvements.

Experience with system Integration: Connecting CRM with other business tools (APIs).

In this position, you may have access to client or customer systems, confidential and/or proprietary information or data, including medical data. This position is onsite and requires you to work closely with other individuals in a collaborative team environment. Additionally, drug products may be present in the workplace.

Benefits

Creative Circle's Freelance Employee benefits package includes eligibility for Minimum Essential Coverage (MEC) medical plan, dental/vision/term life package, discount prescription program, critical illness, accident, tele-behavioral health, and 401(k) plan. Sick leave is provided to Candidates whose assignment work location is in a state or city subject to sick leave laws. A Minimum Value (MV) PPO medical plan, Employee Stock Purchase Plan, and paid holiday eligibility are based on length and dates of service.

Below covers everything you need to know about what this opportunity entails, as well as what is expected from applicants.

Email Your Resume In Word To

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Alexa Kline - Recruiter, National Delivery

For Creative Circle to represent you for this opportunity, you must be currently authorized to work in the United States without the need of employer sponsorship for a non-immigrant visa such as a H-1B, TN, or O visa. We do not support or provide training for STEM/OPT programs. Additionally, you must be physically located in and perform the work for our client in the United States.This is a new role.

This job was first posted by Creative Circle on 02/18/2026 and applications will be accepted on an ongoing basis until the position is filled or closed.

Creative Circle is an Equal Opportunity Employer

All qualified applicants will receive consideration for employment without regard to race, color, creed, religion, sex (including pregnancy, childbirth, breastfeeding, or related medical conditions), age, sexual orientation, gender identity or expression, national origin, ancestry, citizenship, genetic information, registered domestic partner status, marital status, disability, status as a crime victim, protected veteran status, or any other characteristic protected by law. Our hiring process includes AI screening for keywords and minimum qualifications. Recruiters review all results.  Creative Circle will consider qualified applicants with criminal histories in a manner consistent with the requirements of applicable state and local law, including but not limited to the Los Angeles County Fair Chance Ordinance, the San Francisco Fair Chance Ordinance, and the California Fair Chance Act. If you need a reasonable accommodation in the application process, please contact your Recruiter (the person you'll be interviewing with) or a member of our Human Resources team to make arrangements. United Healthcare creates and publishes the Transparency in Coverage Machine-Readable Files on behalf of Creative Circle. xhmxlyz

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