Service Advisor MondayFriday 330pm Midnight - Kalamazoo, United States - JX Truck Center

Description

Job Purpose Under the direction of the Service Manager, the Service Advisor is responsible for serving as a liaison between the customer and technicians - which involves providing a high level of communication with customers and co-workers, providing superior customer service, scheduling repairs, assigning work to technicians, preparing repair orders, billing repair orders, entering work orders into the computer system, and other duties as assigned


Pay:
$50,000 - $80,000 per year (Based on experience)

Shift:

Monday-Friday 3:30pm - Midnight Essential Duties and Responsibilities Process all shop repair orders by scheduling & assigning work to shop Associates.

Document and diagnose necessary repairs by taking photographs.

Provide effective communication to customers regarding their job orders by preparing estimates for repair work and parts; monitor job schedules to ensure timeliness of repairs and job pricing.

Work closely with customers and insurance companies to obtain necessary authorization and documentation relating to repair work. Complete invoicing and collecting procedures in a timely manner. Maintain inventory of parts, paint, and materials necessary for repair functions. All other duties as assigned.

An individual in this position must be able to successfully perform the essential duties and responsibilities listed above. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of this position.

The above list reflects the general details necessary to describe the principle and essential functions of the position and shall not be construed as the only duties that may be assigned for the position.

Competencies:

Priority Setting Customer Service Technical Skills Minimum Qualifications:
High school diploma or equivalent. Three (3) years of related automotive repair facility or heavy-duty truck experience preferred. Intermediate computer skills in Microsoft Windows. Must possess demonstrated skills in computer-generated business systems. Valid driver's license required; CDL required, or ability to obtain. Dependable and reliable attendance required. JX Enterprises, Inc. is an equal opportunity employer.

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, or protected veteran status and will not be discriminated against on the basis of disability.

Qualifications

Behaviors Team Player - Works well as a member of a group Enthusiastic - Shows intense and eager enjoyment and interest Detail Oriented - Capable of carrying out a given task with all details necessary to get the task done well

Motivations Ability to Make an Impact - Inspired to perform well by the ability to contribute to the success of a project or the organization

Education Technical/other training of Diesel Technology (preferred) Associates of Diesel Technology (preferred) High School or GED of General (required)

Experience 1 years:
Service Advisor/Writer (preferred)

Licenses & Certifications CDL (preferred) DL (required)

Skills Writing Skills (preferred) Time Management (preferred) Sales Skills (preferred) Phone Skills (preferred) Computer Skills (preferred) Communication Skills (preferred)

Equal Opportunity Employer of Minorities, Females, Protected Veterans, and Individual with Disabilities