Mechanical Dispatcher Admin - Harrisburg, United States - Penn Staffing Solutions

Description

Penn Staffing Solutions is partnered with a top Mechanical Contractor in the Central PA region hiring for a Mechanical Dispatcher position.

COMPANY/EMPLOYEE FOCUS:

The company's Mission is sustainable growth through efficient execution and customer

awareness of company offerings. Our Vision is providing unsurpassed customer satisfaction through valued

solutions. We live out our Core Values daily of valuing family culture and our employees, keeping safety as a

top priority, valuing our customer relationships, and taking pride in the quality of our work. Our goal is for

you to find an enjoyable, rewarding place within our team and exemplify our Mission, Vision, and Core

Values daily to continue our success for both our employees and our organization.

POSITION: Mechanical Service Dispatcher

The Mechanical Service Dispatcher will take incoming calls and help facilitate the dispatch of our service

technicians to our customers in need. In this role, the Service Dispatcher will be responsible for carefully

listening to each customer, obtaining vital information, reviewing the technicians' schedules, and responding

as quickly as possible to the request, ensuring customer satisfaction. This is a critical role in keeping

efficiency within our company. The Service Dispatcher will ensure that each technician's day is planned

efficiently, with service calls scheduled in a logical, time-effective manner. Documentation is another crucial

aspect of this position and will require entering service calls, tracking job progress, and maintaining records

of hours and parts used. The Mechanical Service Dispatcher's goal is to play a pivotal role i

RESPONSIBILITIES:

• Communicate professionally with customers to provide excellent customer service.

• Dispatch service calls based on skills and customers' needs while maintaining profitability.

• Enter service and contract jobs into Connect.

• Order and create electronic Purchase Orders for all material and equipment needs.

• Create electronic Purchase Orders for subcontractors' needs.

• Ensure Purchase Orders are submitted and properly completed for accounting.

• Coordinate technicians and subcontractors.

• Coordinate scheduled filter/belt orders for PM inspections.

• Create tasking sheets for new PM customers.

• Invoice service jobs and monthly PM billings.

• Assist in quoting (small) jobs for technicians.

• Ensure all spreadsheets using labor rates are up to date by April 1st of each year.

• Help technicians find manuals, distributors, parts, etc.

• Track PM contracts.

• Schedule vehicle inspections, oil changes and repairs for Mechanical vehicles.

• Performs other related duties as assigned.

REQUIREMENTS:

• Ability to prioritize tasks.

• Possess excellent organizational skills.

• Excellent customer service skills (Positive and professional demeanor)

• Strong verbal and written skills.

• Ability to remain calm and deliver clear instructions under pressure.

• Strong analytical and problem-solving skills.

• Must be able to pass a drug and alcohol test and possess a valid Pennsylvania's Driver's License.

PREFERRED EXPERIENCE AND EDUCATION:

• Minimum high school diploma or GED

• Dispatch experience preferred but not required.

• Proficient in typing

• Basic understanding and experience with Microsoft Office

POSITION COMPENSATION:

• Competitive Salary Range

• Comprehensive Health Care Benefit Package

• Paid Time Off

• 401(k) Retirement Plan

• Employee Stock Ownership Plan (ESOP)

• Training Opportunities for Personal and Professional Development

• Outstanding Career Advancement Opportunities for Top Performers