Service Desk Technician - Birmingham, AL

Only for registered members Birmingham, AL, United States

2 weeks ago

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Job summary

The Service Desk Technician provides frontline technical support for software hardware systems access and IT services used across the organization.
This role requires strong troubleshooting skills empathy for end users and an aptitude for solving problems quickly in a fast-paced environment.,

Responsibilities

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    ,
  • Monitor and manage inbound tickets using the companys IT service management system.
  • ,
  • Resolve Tier 1 and Tier 2 issues including software access password resets system configuration connectivity problems.
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