- Ensure compliance with all regulatory and best practice standard(s) in the operation of the clinic(s) managed
- Ensure the efficient execution of charge entry, insurance, and payer validation, and review financial reports with physicians as needed
- Manage Team Member performance, perform interviewing and provide recommendations for hire, schedule team member time off, and perform edits as needed to payroll
- Assist in providing data for monthly and quarterly operation reports for BHMA Leadership review and to assist in establishing annual operating and capital budgets
- Maintain necessary inventories for the delivery of patient care
- Ensure team member compliance with policies and procedures coordinate with BHMA Leadership and Human Resources regarding disciplinary action
- Coach Team Members with issues and provide guidance, direct Team Members to the appropriate area as needed and keep management informed regarding team member concerns and problem areas
- Demonstrate/Model customer service and Patient-Centered Care within the clinic(s), identify areas for improvement and report to management
- Address issues raised by physicians, employees, and patients and seek out appropriate leaders or partners to problem solve and process improve
- Assist BHMA Leadership in marketing the practice in the local community and maintain a good public relations program
- Invest in team growth, team engagement and development opportunities
- Perform other duties as assigned.
REPORTING RELATIONSHIP
See table of organization
EDUCATION AND EXPERIENCE
Education/Experience:
Required - Associate's Degree/Bachelor's degree in Business, Healthcare Administration, or related field plus 2 year(s) experience in physician practice management or healthcare operations. Equivalent experience in physician practice management or healthcare operations will be accepted in lieu of education.
Knowledge/Skills Abilities:
Self-motivated, strong communication skills, ability to communicate with all levels, excellent organizational skills and manage multiple priorities, ability to maintain confidentiality and observe HIPAA compliance.
Preferred -
Master's Degree in Business Administration or Healthcare Administration
Prior leadership or management experience in physician practice is highly preferred
Proven track record in growing physician practice revenues and volumes -
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Description
Manager, Practice II (FT) 8a-5p, Family & Internal Medicine - Abingdon, VAJob ID: 004F7M
WMA
Leadership - BHMA Family Medicine and Internal Medicine Abingdon
Full-time (scheduled 72 hrs or more per pay period) - Day
Job Description
SCOPE OF POSITION
Within Ballad Health Medical Associates, the Practice Manager II is responsible for the day-to-day functional operations of >1.5M - 3.5M in Gross Patient Revenue, Total FTEs, and 3 - 7 Clinician FTEs within a service line. Ensures alignment with Ballad Health's mission and vision while upholding the organization's value and code of conduct. This role has direct authority and oversight for the day-to-day operations of the clinic(s) within their defined area of responsibility.
In collaboration with BHMA Leadership, provide direct support action plans and COPA commitments/Terms of Certification
No additional requirements from any stated in the above description.
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