- Schedules all follow-up appointments in the practice management system following the provider order and/or office protocol in a high-volume clinic setting.
- Cancels/reschedules appointments according to patient or physician scheduling changes; notifies appropriate clinic personnel.
- Arranges for patients to have financial counseling as needed.
- Demonstrates an understanding of patient confidentiality to protect the patient and clinic/practice.
- Follows policies and procedures to contribute to the efficiency of the front office. Covers for other front office functions as requested.
- May schedule outpatient appointments/testing and hospital admissions upon request. May obtain necessary authorization and pre-certification as required.
- May communicate to patient about tests being scheduled and potential prep work needed, inquiring about test specifics from necessary parties and gathering patient information as needed
- Greet patients and visitors, acting as a support and resource during their time in the front office
- Obtain all appropriate forms, insurance cards, and identification cards and audit for completeness
- Update patient demographic and insurance information and ensure proper referrals are in place
- Work closely with the Patient Financial Counselor to collect co-pays, deductibles and other out of pocket fees at the time of visit
- Support the document control function by scanning and attaching documents into the electronic medical record
- Demonstrate an understanding of patient confidentiality to protect the patient and clinic
- Follow policies and procedures to contribute to the efficiency of the front office
- Answer incoming calls and route as appropriate
- Ensure all insurance, demographic, and eligibility information is obtained and entered into the system in an accurate manner.
- Perform insurance verification process on all third party payers.
- Obtain initial and subsequent pre-authorization for services and surgeries.
- Re-verify benefits and obtains authorization and/or referral after treatment plan has been discussed, prior to initiation of treatment. Ensure appropriate signatures are obtained on all necessary forms.
- Utilize the Summary of Patient Reimbursement and Liability form and obtains appropriate approvals as required.
- Perform financial counseling process on all patients prior to treatment, which includes patient financial obligations, billing practices and establishing payment arrangements.
- Experience working in a practice management system with insurance forms and appointment scheduling preferred
- Excellent communication skills, written and verbal. Must be comfortable communicating with medical professionals as an integral part of the care team
- High level organization, attention to detail and prioritizing required
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Patient Services Coordinator/Front Office Float - Colorado Springs, United States - Rocky Mountain Cancer Centers
Description
Overview:
Rocky Mountain Cancer Centers, Colorado's largest and most comprehensive provider of cancer care has an exciting opportunity for an experienced Patient Service Coordinator/Front office float in Colorado Springs at our St. Peregrine location.
Salary Range: $18.00-$23.00
Pay is based on several factors including but not limited to education, work experience, certification, etc. As of the date of this posting, in addition to your salary, RMCC offers the following benefits for this position, subject to eligibility requirements: Health, dental, and vision plans; wellness program; health savings account; flexible spending accounts; 401(k) retirement plan; life insurance, short-term disability insurance; long-term disability insurance, Employee Assistance Program; PTO, holiday pay, tuition reimbursement, and employee paid critical illness and accident insurance
We realize that it sounds clich but it is true - taking care of cancer patients is a calling. It's much more than a job. Each of us has a unique story that brought us to Rocky Mountain Cancer Centers (RMCC), but those stories usually share common themes of care, compassion, and commitment.
No matter the role each RMCC team member serves in, the goal is the same: to provide the best care possible for each and every one of our patients. Whether we are a nurse holding our patient's hand, or a scheduler on the phone finding an appointment that fits into a patient's schedule, we are deeply connected to our patients and do what we can to help.
Responsibilities:
Scheduling duties:
High School diploma or equivalent required.
Position requires at least 3 year office experience, medical office required.
Have excellent communication skills, written and verbal. Proficiency with computer systems a requirement. Microsoft (Outlook, Word, and Excel) a plus.
WORK ENVIRONMENT: The work environment may include exposure to communicable diseases, toxic substances, ionizing radiation, medical preparations and other conditions common to an oncology/hematology clinic environment. Work will involve in-person interaction with co-workers and management and/or clients. Work may require minimal travel by automobile to office sites.
All qualified candidates are required to pass a background check and non-federal drug test (which excludes marijuana) post offer of employment and prior to hire.
We will be accepting applications on an ongoing basis for this position. To apply for this position, start the process by clicking the blue "apply" button.
