Store Manager - Pembroke Pines, United States - Baskin Robbins
Description
**Store Manager**
Responsible for directing the daily operations of a single store. Operates in accordance with prescribed policies and practices. Ensures compliance with standards for customer relations, food costs, safety, sanitation, and product preparation and merchandising. May participate in image-building activities within local community. As highest management position within unit, is accountable for the unit and its operations at all times whether physically present or not.
**Principal Duties and Responsibilities:** Majority of duties performed, but not meant to be inclusive or to prevent other duties from being assigned.
+ Responsible for professional growth & development of assistant managers, shift leaders and sales associates.
+ Responsible for assessing all store employees performance;
+ Responsible for partnering with GM and share shift crew best practices and drive store growth and performance.
+ Responsible for monitoring performance/customer service and morale of store employees
+ Responsible for handling disciplinary action and terminations of store staff (when necessary)
+ Responsible for interacting with guests, monitoring store performance based on guest feedback and following up on consumer care compliments and complaints.
+ Provide ongoing training as needed regarding new products, promotions, policies etc.
+ Compliance with all federal, state and local labor laws.
+ Ensure store budget is met per district manager/franchisee
+ Ensure proper execution of new product introductions and marketing programs within store
+ Complete weekly food and paper inventory
+ Complete DCP and other vendor orders weekly or as needed
+ Complete temperature & coffee calibration logs, and provide product order and throwaway sheets to central production facility daily. Also complete the red and blue book.
+ Complete daily cash management functions (cash reports, deposits etc. in its entire)
+ Complete weekly schedule for store personnel
+ Responsible for achieving satisfactory and passing scores on all Mystery Shop visits, store visits, ROR, Retail Food Safety & Sanitation Inspections follow up is required on all network and regulatory visits.
+ Responsible for creating store action plans to drive store performance around areas of opportunity
+ Responsible for the daily maintenance of all equipment, stock areas, sales areas, building and grounds
+ Conduct random morning, afternoon and evening store visits to ensure compliance with store policies and procedures.
+ Ensuring proper staff levels at all times for optimum scheduled times.
+ Conducting regular travel paths throughout your shift and taking action on there results
+ Make sure that on every shift the pic in charge is running the operations by shift coaching
**Minimum Age**
+ 21+ years old
**Additional Job Specifications:** Knowledge, skills and abilities normally required for competent performance in the job.
+ 2+ years in a food service/retail environment
+ Strong interpersonal and leadership skills
+ Judgment, tact, and diplomacy to effectively resolve conflicts.
+ Intermediate PC skills - ability to use basic word processing and spreadsheet software for internal communications and data analysis.