Wholesale Customer Service Specialist - New York, United States - Pronovias Group
Description
**Location:** New York (United States) **Pronovias**
Headquartered in Barcelona, Pronovias Group is the global leader in the luxury bridal sector, having dressed the dreams of brides for more than 50 years. Our mission is to bring more happiness into the world by dressing our customer's dreams with style and offering an exciting and inspiring place to work. The Company operates a sophisticated portfolio of multiple brands including Pronovias, with its Haute Couture line Atelier Pronovias, St Patrick, White One, Nicole and Ladybird, with a strong focus on customer centricity in the digital age. The Groups bridal and eveningwear dresses are sold in more than 105 countries through a network of 123 stores and more than 4,000 points of sale. The company's internationalization is also evident in a workforce comprising more than 1000 employees of 40 different nationalities. You have invited to experience for yourself the magic of bridal so don't hesitate in giving us the opportunity to meet you
**Job description**
We at **PRONOVIAS GROUP**, Global leader in the Bridal industry, are currently looking for a professional and talented **Customer Service Specialist** to join our Wholesale Customer Management Team in our **North America HUB, in NYC.**
We seek people who are passionate about Fashion; love to be part of a growing and challenging international environment; inspiring and empowering people and are not afraid to make the difference.
Our mission is bringing **HAPPINESS** into the world by dressing with style our customers dreams, being the best partner to our clients, and building together an exciting place to work.
**About the role:**
Act as the company liaison for the customer base, improving customer satisfaction and loyalty by responding promptly to customer inquiries and effectively resolving their problems and concerns.
Answer a heavy volume call center
Process customer orders/exchanges/returns/reimbursements/cancellations according to established department policies and procedures
Provide customers with timely and accurate information via phone and email regarding order status and product knowledge inquiries
Book and manage trunk show and loaner programs
Work closely with Logistics, Accounting and Sales Departments for shipping, payments and service solutions
**Requirements**
Bachelor's Degree Business Administration (or related field);
At least 1-3 years of work experience in B2B Customer Service within the fashion industry;
Strong client-facing and communication skills;
Excellent knowledge of the Microsoft Office Package;
Team player; enthusiastic, accurate and commercially oriented;
Hands-on mentality and a proactive attitude towards work;
Ability to think strategically;
Advanced troubleshooting and multi-tasking skills;
Customer service orientation and passion for the Bridal Industry.
**Location:** New York (United States)