Business Applications Manager - Los Angeles

Company Information · For more than 20 years, AEG has played a pivotal role in transforming sports and live entertainment. Annually, we host more than 160 million guests, promote more than 10,000 shows and present more than 22,000 events around the world. We are committed to inno ...

Job description

Company Information
For more than 20 years, AEG has played a pivotal role in transforming sports and live entertainment. Annually, we host more than 160 million guests, promote more than 10,000 shows and present more than 22,000 events around the world. We are committed to innovation, artistry, and community, and leverage the power of our 300+ venues, leading sports franchises, marquee music brands, integrated entertainment districts, premier ticketing platform and global sponsorship activations, to create memorable moments that give the world reason to cheer.

Our business is interwoven with the human mind and heart, and we strive to build a diverse and inclusive company that reflects the artists, athletes, and fans that we host; reach beyond traditional boundaries to support the communities in which we operate; and minimize our impact on the environment by adopting sustainable practices throughout our business operations.

If you want to be challenged to up your game and make a difference, then join us in giving the world reason to cheer

Job Summary

The Manager, Business Applications is responsible for the operational ownership, governance, and lifecycle management of AEG's U.S. corporate business applications (excluding Finance, HRIS, and Access Control systems). This role ensures applications are properly vetted, implemented, documented, integrated into enterprise support models, and maintained in alignment with security, privacy, and technology standards. Success is measured by system stability, service performance, compliance adherence, and effective vendor oversight; not by product roadmap or feature development.

Essential Functions

• Lead and manage the Business Applications support team, ensuring operational responsibilities are executed effectively, and service levels are maintained. Establish clear accountability for application administration, documentation, and support readiness. including third‑party systems across functions such as Finance, HR, Sales, Marketing, or similar.
• Support for the review and documentation process of a backlog of applications that the US is under contract for but have not been vetted by Data Privacy and InfoSec.
• Lead on the relationship with product vendors to define development priorities and enhancements including specification, testing and implementation. Utilize the AEGGo platform and process, working through reviews from our Data Privacy Team and our InfoSec team. Work with the PMO through the intake process to determine project management resources and process requirements.
• Ensure the applications are added to our Service Knowledge Management System and Service Catalogue and that standard support procedures are put in place, and that the Service Desk team knows how to handle incoming support requests relating to the application.
• Create and maintain all application related documentation and ensure it is published to relevant stakeholders for review/approval and that it is current.
• Coordinate with other teams within Global Technology to understand and carry out any technology standards to ensure applications procured meet and are implemented per standards.
• Support the Business Owner on decisions and projects relating to the lifecycle of the application – contract renewals, application upgrades, sunsetting applications which are being replaced or which are no longer required, etc.
• Work with the AEG Go and PMO (Jira) to manage workload across review and implementation of applications.
• Conduct user surveys to obtain feedback on support program and experience.
• Conduct post project and monthly service ticket reviews for trends and opportunities for continuous improvement in subsequent projects and support handling.

Required Qualifications

• BA/BS Degree (4-year) Business Administration or similar field
• 5+ Related work experience
• Experience implementing and managing enterprise applications
• Experience managing and supporting large-scale cross-functional applications and projects
• Good understanding of enterprise applications, business processes and business requirement analysis
• Experience working with InfoSec and Data Privacy to assist in the review of applications for stakeholders.
• Strong vendor and supplier management experience, including running structured vendor selection processes.
• Customer‑service mindset with a collaborative, team‑oriented approach.
• Strong documentation skills
• Experience managing a team of 1-3 full time staff
• Self-directed, proactive, and able to work independently
• Exceptional time management skills with the ability to multi task and identify and manage priorities
• Excellent written and verbal communication skills
• Strong organization and change management skills
• Excellent critical-thinking and problem-solving skills
• Strong interpersonal skills with an ability to interact with people of varying roles and seniority
• Understanding of application development, SDLC and data engineering technologies

Pay Scale: $124, $150,000.00

Bonus:  This position is not eligible for a bonus under the current bonus plan requirements.

Benefits: You will be eligible for medical insurance benefits in accordance with the terms of the Company's benefit plan. Currently, full time employees are eligible for these benefits on the first day of
employment.

AEG reserves the right to change or modify the employee's job description whether orally or in writing, at any time during the employment relationship.  AEG may require an employee to perform duties outside their normal description.

AEG's policy is to hire the most qualified applicants, and we comply with all applicable federal, state and local employment laws in making hiring and employee decisions.  We are an equal opportunity employer and do not discriminate against applicants or employees on the basis of race, color, marital status, disability, religion, age, sex, sexual orientation, national origin, genetic information, veteran status, or any other legally protected status recognized by applicable federal, state or local law.

Employer does not offer work visa sponsorship for this position.