Member Services Representative - Knoxville, TN

Only for registered members Knoxville, TN , United States

1 week ago

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Job Summary

We are now hiring at the 9341 Kingston Pike location The Member Services Representative will be responsible for creating a positive member experience by providing a superior level of customer service to Planet Fitness members, prospective members and guests.
  • Greet members, prospective members and guests, providing exceptional customer service.
  • Handle all front desk related activities including:Answer phones in a friendly manner and assist callers with a variety of questions.Check members into the system.New member sign-up.Take prospective members on tours.
  • Facilitate needed updates to member's accounts.Respond to member questions and concerns in a timely and professional manner elevate Assistant Manager or Manager as needed.Assist in maintaining the neatness cleanliness of the club.

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